Customer Care Specialist

Customer Support Specialist POSITION SUMMARY The Tenant Support Specialist is responsible for supporting the daily management of Housing Facilities including managing access control for tenants, guests, and visitors to the facility. Additionally, TSS position serves as a critical role being the connection point between program staff and building residents. The TSS position will be expected to communicate program offerings as well as community expectations to tenants, as needed. This is a month contract to hire position with an hourly payrate of $16 Southend area Charlotte NC – multiple shifts available ESSENTIAL FUNCTION

• Monitors facility grounds, activities, tenants, and guests via surveillance system to ensure safety
• Completes hourly building tours including tenant hallways and common areas of the facility
• Engage tenants regarding building rules and regulations and documents / communicates any rule violations to appropriate program leaders (i.e. Clinical Coordinator)
• Support in de-escalating tenants as needed
• Assist with social service delivery and coordination of care (i.e., communicating upcoming appointments, assisting with locating tenants, etc)
• Ensure tenant’s guests properly sign in and out of the facility per property policy
• Assist with tenant lock outs of their units
• Respond to and oversee internal monitoring systems (ie. Security, fire monitoring systems)
• Communicates all emergencies to the appropriate emergency services personnel as needed (CMPD, Fire, EMS)
• Manage incoming phone calls and forward to the appropriate party
• Completes daily report outs, incident reports and any additional paperwork that may be required
• Perform other duties as assigned. OTHER RESPONSIBILITIES
• Participates in staff meetings, training and development activities as directed.
• Must be certified in CPR and First Aid or willingness and ability to complete certification within 60 days of hire. EDUCATION, EXPERIENCE AND SKILLS REQUIRED
• A Bachelor’s degree preferred, High school diploma or equivalent is required.
• Experience working with those that have experienced homelessness, mental illness and / or substance use challenges is a plus
• Knowledge of issues related to homelessness; effective intervention techniques; and teamwork.
• Skill required to : plan and carry out shift activities; communicate effectively orally and in writing; interact appropriately with tenants, staff, service partners, governmental agencies, volunteers, and visitors; prepare and present reports Key Words : Customer service Front desk Administrative Office Support Receptionist Bachelor’s Degree Requirement : No