Implementation Analyst - Technical Services

Overview

Are you looking for a career with premium benefits and the potential for growth?

At TKC Holdings, we've created a better place to work and grow. Many employees start expecting just a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We are proud to be a military and veteran friendly employer.

About This Position

The Implementation Analyst will execute and deploy technology implementation projects across multiple business and product lines. Success is achieved by managing project tasks throughout the entire project life cycle. The role involves extensive customer interaction and execution of deliverables. The Analyst will deploy technology and services at client sites, following information gathering, analysis, and mapping of workflows and processes.

Essential Functions, Duties, and Responsibilities

Execute and deploy customer project work plans and transition plans.

Configure various software, technologies, services, and interfaces on Keefe Group hardware for delivery and deployment at customer sites.

Perform hardware, software, and technology upgrades and maintenance of Keefe Group systems at customer sites and regional distribution centers.

Manage multiple complex projects within time, technical, and resource constraints.

Develop training session plans to enhance knowledge of Keefe Group proprietary software and technologies for end users.

Conduct training for Keefe Group customers nationwide on system products.

Train Keefe Group operations staff on new technologies and upgrades.

Configure and execute systems integration projects based on customer needs from initiation to completion.

Document all service, training, configuration, and upgrade activities.

Assist support team with escalations related to customer project deployments involving software / hardware technologies.

Provide troubleshooting, system consultation, and advanced problem solving to customers.

Assist with financial reconciliation and provide accounting guidelines within Keefe Group proprietary financial software.

Offer solutions and input on project challenges.

Supervise onsite vendors during hardware installations.

Perform other duties as needed.

What You'll Need

Associates degree in Information Technology or equivalent.

Benefits

TKC Holdings offers comprehensive benefits to all full-time employees :

Medical with prescription coverage, including Benefit Credit of $750 annually, divided among paychecks.

Dental

Vision

Basic Life and Accidental Death & Dismemberment Insurance

Short and Long Term Disability

Voluntary benefits to customize your package

We support work-life balance and future planning with paid time off, a Company Match for the 401(k), and DailyPay for immediate wage access.

EEO Statement

We are an Equal Employment Opportunity employer, welcoming protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

Privacy Policy and CA Employee Privacy Notice available here

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