Resort Housekeeping Supervisor- FQ2

Job Description

Job Description

Salary : Starting at $18.00 per hour

Looking for a team-oriented leader to join our Housekeeping team at our French Quarter II resort in Branson, Missouri !

Work Type : Full-time, year-round.

Work Hours : 8AM - 4 : 30PM. 40 hours a week.

This position requires weekend availability (both Saturday and Sunday).

Robust benefits packages available.

Position Summary :

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Verify room status, prioritize room cleaning, determine, document, & resolve room discrepancies, as well as update status of departing guest rooms. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Prepare, distribute, and communicate changes in assignment sheets / workboards. Communicate issues to next shift. Complete required paperwork.

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period.

Key Duties / Accountabilities

• Reports Work Related accidents or other injuries to management, Ensures Material Safety Data Sheets (MSDS) are up to date and ensure the compliance of employees.
• Follows Hazardous Materials Management Program protocols when handling disposal of any chemical, pesticide, bloodborne pathogens, etc., Wear PPE when needed, Checks ODH
• Updates Front Desk-Housekeeping Daily Worksheet.
• Plans and posts housekeeping, laundry, and houseman schedules to ensure adequate service.
• Schedules routine carpet / tile cleaning and deep cleaning of rooms.
• Prepares room assignments for rooms to be cleaned.
• Takes inventory of housekeeping supplies, equipment, and chemicals and orders replacements as needed.
• Issues supplies and equipment to employees.
• Informs and works with Maintenance department regarding Maintenance concerns and / or problems found in the Resort or in individual rooms. Reports status to the front desk.
• Investigates complaints regarding housekeeping service and takes corrective action.
• Schedules midweek cleans for stay-overs and daily service rooms.
• Attends periodic staff meetings with other department heads to discuss company policies and any patrons complaints and to make recommendations to improve service and to ensure efficient operations.
• Has knowledge of all areas of responsibility and equipment for housekeeping.
• Lost & Found : Date and tag room number, if known, of all lost and found items left in rooms or on property.
• Bring items to the Head Housekeeper and report lost and found items to the Front Desk.

Supervisory Responsibilities

Expected Conduct

Qualities & Characteristics

Physical Demands

Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Preferred Qualifications

Company Culture

#ZR