Client Support Technician

Who We Are :

TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6 / 6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.

Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment.

Overview :

We are seeking a Client Support Technician who will play a critical role in delivering exceptional customer experiences by supporting clients across our product and service portfolio. This individual will serve as a trusted resource, helping customers navigate technical challenges, resolve issues efficiently, and gain full value from our offerings.

Working in close collaboration with fellow support technicians, you will address complex software issues, manage high volumes of customer interactions, and ensure that every client receives prompt, accurate, and courteous assistance. Your ability to combine technical expertise with outstanding communication and problem-solving skills will be key to success in this role.

Responsibilities :

Customer Support & Issue Resolution :

• Respond promptly and professionally to live chats, phone calls, and emails to resolve customer inquiries and issues.
• Troubleshoot and diagnose software or system-related problems with precision and efficiency.
• Escalate unresolved issues appropriately to ensure timely resolution and customer satisfaction.

Order & Process Management :

Communication & Collaboration :

General Support & Administrative Tasks :

Required Skills & Qualifications (must-haves) :

Preferred Skills & Qualifications (nice-to-haves) :

Working Environment :

Benefits :

100% HMO Healthcare Coverage (CA employees only)

PPO Healthcare Coverage

Vision and Dental Insurance

401(k) plan with a 4% match by TT

PTO + sick pay + paid holidays

Pet Insurance

Paid Parental Leave

Microsoft Reimbursement Program

Compendation Range : $65K - $70K (DOE)