Lead Service Tech - Signage & Electrical Specialist

Description

The Lead Service Tech is responsible for overseeing job execution, mentoring other technicians, and delivering top-tier service while representing our company values—advocating for the customer, driving to solutions, and producing excellence. This is a high-impact, field-based lead role ideal for an experienced signage and lighting technician ready to take ownership of complex service jobs.

This position requires deep knowledge of lighting systems and signage, including electrical troubleshooting, repairs, and installations in commercial environments. The ideal candidate will have a strong background in sign service, lighting retrofits, and electrical repairs, and be capable of leading crews in the field.

Responsibilities include :

• Perform advanced diagnostics and repairs on all lighting, signage, and control systems (e.g., HID, LED, timers, neon, photocells, EM systems, digital signs).
• Lead complex service projects and mentor other Service Techs through daily tasks and problem-solving scenarios.
• Coordinate with dispatch, project managers, and customers to ensure job execution is efficient and meets all expectations.
• Advocate for the customer by identifying needs, solving problems quickly, and delivering consistent, high-quality results.
• Execute plans of electrical wiring, lighting, and system layouts safely and according to code.
• Service lighting systems in commercial environments, including parking lots, channel letters, monuments, building lights, and digital signage.
• Assemble and install conduits, electrical components, and wiring connections.
• Troubleshoot and resolve complex electrical and control system issues in the field.
• Review project documentation including maps, job tickets, and special requests to ensure readiness before arrival.
• Operate and drive service vehicles and bucket trucks safely, responsibly, and in compliance with DOT regulations.
• Monitor truck inventory, tool condition, and ensure proper maintenance and DOT compliance.
• Document job status, safety checks, and material use accurately and thoroughly.
• Support continuous improvement by mentoring peers, identifying process improvements, and promoting jobsite safety.

Requirements

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