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IT Support Specialist

IT Support Specialist

Slip RoboticsNorcross, GA, US
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As Slip Robotics’ as an internal IT support specialist, you will be supporting all our IT operations. You will operate as an individual contributor, providing hands-on support and also involved in areas such as continuous system improvement and strengthening of IT governance and processes to support rapid growth. This role requires technical competence, initiative, excellent organizational skills, and comfort operating in a startup environment.

Key Responsibilities

Equipment & Hardware Management :

  • Procure, configure, and maintain IT equipment (laptops, monitors, peripherals).
  • Oversee equipment lifecycle management including onboarding, tracking, wiping, and reissuing devices.
  • Manage inventory of spare hardware (keyboards, mice, monitors).

Technical Support & Troubleshooting :

  • Provide timely IT support for Windows, GSuite, Power BI, hardware, and software-related issues.
  • Support a multi-OS environment
  • Support production stations and engineering teams with specialized hardware / software needs.

    • Network & Infrastructure :

  • Maintain and optimize Wi-Fi and on-premise network performance (Ubiquiti Unifi).
  • Configure and manage ISP coordination, VLANs, firewall rules, VPNs, and network security.
  • Ensure reliable AV connectivity in conference rooms and production areas.

    • Access & Credential Management :

  • Manage user access to critical software and systems (GitHub, Jira, AWS, etc.).
  • Oversee access control matrix, enforcing security and compliance standards.
  • Conduct quarterly access reviews, ensuring audit readiness.

    • Compliance & Security :

  • Maintain IT compliance standards (device encryption, software licenses, documentation for auditors).
  • Implement password management and Mobile Device Management (MDM) solutions.
  • Support vendor security evaluations and compliance audits.

    • Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 3-5+ years of progressive IT experience, ideally including roles in startups or growth-oriented environments.
  • Strong knowledge of network administration, including VPN, firewall, and VLAN management (experience with Ubiquiti Unifi preferred).
  • Hands-on experience managing Windows environments, GSuite administration, hardware lifecycle management, and troubleshooting.
  • Experience with credential management, compliance practices, and access control processes.
  • Strong problem-solving, communication, and organizational skills.

    • Ideal Candidate Profile

  • Highly adaptable and proactive, comfortable working autonomously.
  • Thrives in startup environments; capable of rapidly building infrastructure from scratch.
  • Excellent interpersonal skills, comfortable interacting with all organizational levels.
  • Results-driven, resourceful, and committed to continuous improvement.

    • Benefits

  • Be a part of a passionate and innovative team
  • Work on groundbreaking technology in robotics and automation
  • Opportunity to shape the future of logistics and freight industries
  • Competitive compensation and equity options
  • Comprehensive benefits package
  • Unlimited PTO
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    It Support Specialist • Norcross, GA, US

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