Onboarding Specialist

Onboarding Specialist  Team :

• Care & Customer Experience Location : Remote (U.S.) Seniority : Mid-level About Giftogram At Giftogram, we make it easy for companies to appreciate people — customers, employees, and partners — through thoughtful, flexible gift cards that deliver real moments of happiness.
• We’re a fast-growing, purpose-driven team building the future of appreciation at work.
• The Role We’re looking for a curious, customer-obsessed Onboarding Specialist / Solutions Engineer to help new customers hit the ground running and support large prospects with their technical needs.
• You’ll sit at the intersection of customer success, support, and product , guiding customers through setup, integrations, and best practices to ensure every rollout feels effortless and every technical question has a clear answer.
• What You’ll Do Lead onboarding for new Enterprise Giftogram customers — from first login to first campaign launch.
• Partner with sales and customer success to scope and support technical requirements for larger prospects.
• Configure integrations, APIs, and platform settings to fit customer needs.
• Translate complex technical details into plain language that makes customers feel confident.
• Collect feedback and partner with Product to improve setup flows and reduce friction.
• Be a voice of calm and clarity — the person customers trust when things get technical.
• What Makes You Great 3+ years in a customer-facing technical role (onboarding, solutions engineering, implementation, or support).
• Familiarity with APIs, SSO, and integrations (experience with platforms like Zapier, Salesforce, or HRIS tools is a plus).
• Comfort troubleshooting and documenting technical workflows.
• Excellent communication and empathy — you can meet customers where they are, whether it’s IT or HR.
• A bias for action and continuous learning.
• You don’t just solve problems — you make them disappear.
• Why Giftogram?
• Because we believe business can be both high-performing and human.
• You’ll join a small, mighty team that values creativity, ownership, and appreciation as much as KPIs.
• Here, your work directly helps companies celebrate people — at scale.
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