Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative to provide exceptional support to customers while assisting team members as a subject matter expert.

Key Responsibilities

Serve as a resource or Subject Matter Expert (SME) for team members and handle escalated calls

Answer incoming calls, identify customer needs, and assist with benefits, billing, and authorizations

Research complex issues and provide education on pre-authorizations while meeting performance goals

Required Qualifications

High School Diploma / GED or equivalent work experience

Must be 18 years of age or older

Familiarity with computers and ability to learn new systems

Ability to work any of the 8-hour shift schedules during normal business hours