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Manager, Ambulatory Care & Pharmacy Clinical Operations

Manager, Ambulatory Care & Pharmacy Clinical Operations

Mercy Cedar RapidsCedar Rapids, IA, US
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Pharmacy Manager Opportunity At Mercy Medical Center

Mercy Medical Center Pharmacy Department is seeking an engaged and talented leader to join our team! This position is available as part of the department's leadership growth. The ideal candidate would have the opportunity to work with the pharmacy leadership team to redefine areas of responsibility across the team. Our goal is to align leaders with oversight in their areas of interest and / or areas that would be a growth opportunity (e.g., medication safety, sterile products, formulary management, specific pharmacy teams). Our mission is to enhance the health of the communities we serve. We do this through collaboration with other healthcare professionals across all our services including, acute care, oncology infusion center, outpatient pharmacy services, pharmacist-led anticoagulation clinic, memory, and hospice areas of care. Apply now and help create your future career path!

Work Shift : Day

Scheduled Weekly Hours : 40

Summary

This position supports Mercy's philosophy of patient centered care by maintaining high standards within the department and translating pharmacy policy and procedures into daily operation of the pharmacy in accordance with state and federal regulations and professional standards. The Manager, Pharmacy Ambulatory Services is responsible for implementation and maintenance of systems that promote desirable patient outcomes.

Job Description

Job Duties / Essential Functions

  • Leadership Competencies

Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.

  • Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
  • Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
  • Standards and Accountability
  • Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.

  • Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporates needs and concerns of diverse constituencies into decision making.
  • Planning and Decision Making
  • Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.

  • Applies key financial concepts and analysis to decision making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
  • Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
  • Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
  • Communication
  • Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.

  • Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
  • Developing People
  • Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.

  • Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.
  • Managing Relationships
  • Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.

  • Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.
  • Job Duties

  • Ensures that the Pharmacy Department delivers quality and timely services by maintaining an orderly workflow for all medication activities.
  • Ensures the integrity and maintenance of an adequate medication supply and ensures strict control and accountability of medications.
  • Develops, approves, interprets, communicates, and enforces hospital, departmental, and medication management policies, procedures, and standards to achieve departmental objectives.
  • Stays abreast of applicable federal and state laws and professional standards of practice.
  • Works in collaboration with the Pharmacy Leadership Team to determine feasibility of new programs and services and develops new and improved services within assigned area through constant evaluation and innovation.
  • Analyzes and implements quality improvement measures for improving organizational and pharmacy department performance.
  • Participates in tracking medication errors and develops / implements improved procedures to minimize and prevent medication errors and to improve medication safety.
  • Develops and maintains an active competency and in-service program for pharmacists and technicians.
  • Demonstrates fiscal accountability for department resources and the ability to achieve expected quality outcomes within the allocated resources while using benchmarking, data, and best practice to lower costs.
  • Responsible for inventory management and for maintaining a fixed level of medication and supplies while managing or lowering costs.
  • Supports educational mission through didactic and / or experiential training of pharmacy students and pharmacy interns.
  • Sustains professional competence and promotes development through participation in in-services, workshops, seminars, and professional organizations.
  • Serves as a liaison between pharmacy, nursing, departments and potential growth relationships to achieve expected results and resolve problems.
  • Manages human resource related issues (scheduling, hiring, promotion, training, competency assessment and dealing with personnel and performance issues) for direct reports and other staff members.
  • Works with staff on an ongoing basis to improve performance, guiding and coaching staff in solving problems including completion of performance evaluations and providing feedback to direct reports.
  • Gathers, interprets, and effectively communicates departmental, organizational, and industry information inter- and intra-departmentally.
  • Promotes effective working relations and works effectively as part of a team inter- and intra-departmentally to facilitate the department's ability to meet its goals and objectives.
  • Facilitates communication with outpatient clinics regarding medication management.
  • Works in collaboration with community emergency medical services (e.g, ambulance services) to promote care for our community and meet regulatory requirements.
  • Knowledge, Skills and Abilities

  • Ability to lead meetings, prioritize, resolve conflicts, maintain issue lists, and coordinate projects.
  • Ability to analyze and conceptualize the service ramifications of user needs and information systems functions and capabilities. Possesses and applies problem solving skills.
  • Possesses and applies problem solving skills.
  • Professional Experience

  • 5 years hospital experience, preferred.
  • Previous supervisor / management experience, preferred.
  • Education

  • Doctorate of Pharmacy (PharmD) or Bachelor of Science (BS) degree in pharmacy, required.
  • Postgraduate year 1 (PGY-1) and Postgraduate year 2 (PGY-2) residency, preferred.
  • MBA, MPH, MHA, M.S., preferred.
  • Licensure, Certification, Registration

  • Must have current Iowa Pharmacist License or be eligible for Iowa Board of Pharmacy pharmacist licensure. Employment is contingent upon being licensed by the Iowa Board of Pharmacy by start date.
  • Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.
  • Pay Rate Type

    Salary

    Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

    Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other

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    Clinical Pharmacy Manager • Cedar Rapids, IA, US

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