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Executive Director - Wisconsin

Executive Director - Wisconsin

Vista CareMadison, WI, US
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Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, Colorado, South Dakota, Nevada and Utah. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives.

Job Summary :

The Executive Director is a senior level role responsible for the implementation and execution of Vista Care’s mission in the assigned region through leadership, ensuring quality across multiple service lines. The Executive Director ensures Vista Care staff and area-based leadership provide the highest quality care, keeping our individuals supported, in their hearts and actions always, while continuing to serve more people better. As a member of Vista Care’s senior leadership, the Executive Director is an active participant in the development of Vista Care’s business strategies. The Executive Director is expected to collaborate with executive leaders, colleagues, and other operations leaders to oversee operational excellence, achieve organizational goals, meet established fiscal expectations, and drive execution of care and service in accordance with Vista Care’s mission, vision, and values as well as in line with all regulatory standards.

Requirements

Duties / Responsibilities :

  • Accountable for supporting all operations of their assigned region(s) while maintaining high levels of quality service and support.
  • Provides leadership, supervision, and management for Area Directors or other local leaders and other staff ensuring the highest levels of quality care and support are provided in alignment with Vista Care’s BEST CARE values.
  • Ensures the letter and spirit of Vista Care’s mission and BEST CARE values are fully operationalized. Supports regular discussion of the mission and values through inclusion in directives, policies, and other communications whether formal or informal.
  • Responsible for supporting an engaging and supportive organizational culture across their assigned region for all. Supports an environment of inclusiveness, including promoting a positive and welcoming environment for all individuals supported, staff, and guardians throughout the organization.
  • Fully responsible for the management of services within the assigned region(s), including budgeting, planning, recruiting, fiscal management, profit and loss (P&L) oversight, authorization processes, and accounts receivables management.
  • Evaluate regional organizational structure and operational processes to ensure continued sustainability to deliver high quality services and achieve financial outcome and provide recommendations to the executive leadership.
  • Assess and recommend organization wide changes and structure in collaboration with other Executive Directors and stakeholders.
  • Participate in strategic planning for the organization and implement goals established throughout the strategic planning process within the assigned region / state.
  • Work effectively with other Executive Directors to ensure that communication of strengths, weaknesses, opportunities, and threats occurs routinely among the senior leadership team and that solutions are identified and implemented as needed.
  • Ensures that all open beds and vacancies for individuals supported do not exceed established targets.
  • Works with leadership, guardians, funders to ensure their satisfaction with Vista Care’s services and to promote the highest quality care while minimizing the risk of any discharge.
  • Ensures that all residential programs as assigned and / or delegated to follow all applicable licensure, certification, and contractual standards, as well as all federal, state, and local laws.
  • Utilizing Quality Assurance, Employee Engagement, and other information sources to implement strategies to enhance the quality of services provided.
  • Actively participates in activities regarding quality and performance improvement for the organization in partnership with quality and operational leaders.
  • Establish and implement regional strategies for new development opportunities. Assess potential new markets for alignment with Vista Care’s mission and goals, develop short- and long-term strategies to enter new markets, and implement goals to operationalize new develop areas.
  • Actively leads employee engagement and retention activities and monitors associated performance metrics in partnership with the People Division.
  • Leads and develops all direct reports as well as participating in the development of direct care staff including the completion of annual performance reviews, provides regular routine coaching, evaluations, mentoring, corrective action, approval of time etc.
  • Responds timely to escalated concerns from individuals supported, guardians and / or staff based on Vista Care policies and procedures.
  • Develops and maintains effective partnerships with support departments (accounting, finance, human resources, etc.) to ensure program staff have adequate support to accomplish the organization’s mission.
  • Demonstrate expertise in relevant rules, regulations, and statutes as it relates to Vista Care services offered in the region. Responsible for ongoing compliance, identification of potential regulatory changes that may affect Vista Care operations, and advocacy for rule changes that positively advance Vista Care’s mission.
  • Participates and takes a leadership role in surveys by authorized government agencies and internal teams and where required and leads the development, management, and implementation of corrective action plans.
  • Ensures any findings in a program are addressed properly and in a timely manner, escalates all findings, including any citations as appropriate.
  • Completes routine reviews and audits of all assigned programs within their region and / or as assigned according to established written evaluations and reports to Vista Care leadership.
  • Responds to any emergency situations in a timely manner, providing guidance, assistance, and support. Reports all emergencies and other matters of significance to the appropriate members of leadership.
  • Represents Vista Care in dealings with outside agencies, including governmental agencies and third-party payers. Participates in relevant national and state provider association functions including serving on relevant committees and task forces whose intended outcomes support Vista Care’s mission and vision.
  • Guides and participates in program marketing activities in partnership with Vista Care marketing team.
  • Ensures all staff act in accordance with Vista Care Values, serving as a role model for others.
  • May be required at times to provide direct care.
  • Performs other duties as assigned by Vista Care leadership.

Scope of Supervision :

  • Directly Supervises :
  • Area Director(s) or equivalent
  • Administrative Assistant

    • Qualifications and Experience :

  • Must be at least 18 years of age.
  • At least five (5) to seven (7) years’ previous experience in residential services and support with individuals with disabilities preferred
  • Three (3) years to seven (7) years senior-level leadership experience with significant management experience in multisite operations including mentorship, management and supervision of others required.
  • Demonstrated experience in successfully partnering with payer sources and state and / or federal government entities.
  • Strategic and innovative problem solver who demonstrates the ability to make effective decisions that align with Vista Care Mission, Vision, and Values.
  • Responsiveness to the concerns of individuals supported, guardians, and all Vista Care staff members.
  • Attention to detail and exceptional organizational skills.
  • Excellent communication, presentation, and interpersonal skills
  • Ability to supervise and manage others while ensuring the best possible care and support is provided to individuals.
  • Maintains a high degree of professionalism, including maintaining professional boundaries and adherence to confidentiality.
  • Demonstrated record of goal achievement and of successfully taking on increased responsibility with positive results.
  • Ability to function well in a high-paced, stressful environment.
  • Ability to communicate professionally across all departments.
  • Adaptability to organizational changes and the willingness to be a change agent.
  • Valid driver’s license and clear driving record in compliance with local, state, and federal regulations and Vista Care’s best practices required if position requires transport of persons served in a company owned vehicle. Authorization must be provided to Vista Care to  obtain a DMV record which can be approved for coverage by our company insurance carrier.
  • Successful completion of a caregiver background check and required.

    • Education :

  • High School Diploma or GED Required
  • A college, or university degree or the equivalent is required. Social services or similar fields preferred. However, five (5) or more years of relevant experience will be considered in lieu of a degree.
  • CPR certification preferred.
  • Medication administration training preferred or within 60 days of hire
  • CPI training preferred or within 60 days of hire
  • CPI Facilitator Certification training preferred or within 6 months of hire (High Behavioral ONLY)
  • AFH / CBRF certification preferred (WI only)
  • Ability to successfully complete all federal, state, and local requirements.

    • Working Conditions / Physical Requirements :

  • Ability to lift at least fifty (50) pounds on a routine basis to assist with individuals supported.
  • Ability to bend, twist, lift, reach and assist individuals supported with their movements including their ability to stand up when needed
  • Variable weekly hours to support operational needs including evenings, nights, weekends, and holidays.
  • Successful applicant(s) will be required to travel to the various programs as assigned under the direction of Vista Care leadership which may include across various states.
  • Primarily time spent in home-like, residential settings with varying degrees of background noise.
  • The possibility of exposure to blood borne pathogens exists if universal precautions are not followed.
  • May require working under stressful conditions at times and handling emergencies.
  • There will be pressure at times to meet scheduled appointments and deadlines and manage crisis situations.
  • This position will interact with individuals who are intellectually and developmentally disabled and may be frail or confused and have the potential for verbal or physical aggression.

    • Benefits

  • Health, Dental, & Vision Insurance
  • Generous PTO Policy
  • Growth-minded company with opportunity for career development & advancement
  • Leadership team that is dedicated to our company value of "Balance", which includes work / life balance
  • Mission and values driven company culture
  • 401k & matching
  • Weekly pay
  • Daily pay

    • If you are interested in this position, please apply today! If you have any questions about Vista Care or this position, please reach out at the number or email below :

    Please reach out to :

    Vista Care Recruiting

    recruiting@vistacare.org

    920-691-1130 option 1

    www.vistacare.org

    Vista Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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    Executive Director • Madison, WI, US