Talent.com
Member Service Associate

Member Service Associate

GreenState Credit UnionWaterloo, IA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Member Service Representative

This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business.

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. This position offers a base salary of $21.46 - $25.08 / hr and lucrative monthly incentive opportunity, in addition to a progressive benefit package.

Essential Duties and Responsibilities

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change :

  • Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
  • Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
  • Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
  • Ensures confidentiality of member information.
  • Supports a diverse and inclusive work environment.
  • Sales Ask questions, listen to your members' needs and offer solutions that best fits the needs of your member.
  • Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees.
  • Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
  • Profile each member to uncover opportunities for additional business.
  • Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations.
  • Makes weekly outbound sales calls to members.
  • Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification.
  • Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
  • Participates in promotions, contests, and other departmental activities which support team goals.
  • Responsible for sales of loan protection products.
  • Possesses a thorough knowledge of all federal regulations and procedures concerning deposits.
  • Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned.
  • Plays a vital role in enriching the community by participating in community service organizations and / or Credit Union sponsored events.

Job Requirements / Expectations

Must have at least one year of similar or related experience or 12 months in an MSR role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately.

High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner.

Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines.

Accuracy and attention to detail.

Proficiency with related computer applications, spreadsheets, word processing, and database applications.

Proven relationship building skills and techniques.

Must be self-motivated, exercise sound judgment, and be able to work independently

Ability to maintain composure, and problem solve as they arise.

Ability to develop and maintain positive and effective working relationship.

Ability to work with minimal direction and exercise sound judgment.

Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand

High school diploma or the equivalent (i.e. GED).

Must be bondable.

Must be registered pursuant to requirements of the S.A.F.E Act.

Adheres to all state, federal and credit union regulations, policies, and guidelines.

Reporting Relationship

Reports to the Vice President / Branch Manager as assigned.

Supervisory Responsibilities

This position is not responsible for the supervision of other employees.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO / AA Employer. We strongly encourage all individuals to apply for openings with the credit union.

serp_jobs.job_alerts.create_a_job

Member Service Associate • Waterloo, IA, US

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Tax Associate - Onsite

Tax Associate - Onsite

IntuitWATERLOO, IA, United States
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Grundy Center Programs Coordinator (SAC / Sports)

Grundy Center Programs Coordinator (SAC / Sports)

Family YMCA of Black HawkGrundy Center, IA, US
serp_jobs.job_card.full_time
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.The P...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Tax Associate - 2+ Yrs Paid Tax Experience Required

Tax Associate - 2+ Yrs Paid Tax Experience Required

IntuitDEWAR, IA, US
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
LEAD SALES ASSOCIATE-FT in BELLE PLAINE, IA S06648

LEAD SALES ASSOCIATE-FT in BELLE PLAINE, IA S06648

Dollar GeneralBelle Plaine, IA, US
serp_jobs.job_card.full_time
Dollar General Corporation has been delivering value to shoppers for more than 80 years.Dollar General helps shoppers save time. The Lead Sales Associate helps maintain a clean, well-organized store...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Seasonal Tax Associate - Local

Seasonal Tax Associate - Local

IntuitWaterloo, IA, US
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Tax Associate

Tax Associate

IntuitWaterloo, IA, United States
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Home Provider - Iowa

Home Provider - Iowa

MosaicGarwin, IA, US
serp_jobs.job_card.full_time
Are you looking for a meaningful work opportunity in your home? Become a Host Home / Shared Living provider with Mosaic at Home! Average annual income of $80,000 (federally tax-free) plus room &...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
LEAD SALES ASSOCIATE-FT in ATKINS, IA S23186

LEAD SALES ASSOCIATE-FT in ATKINS, IA S23186

Dollar GeneralAtkins, IA, US
serp_jobs.job_card.full_time
Dollar General Job Opportunity.Dollar General Corporation has been delivering value to shoppers for more than 80 years.Dollar General helps shoppers save time and money every day by offering produc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
LEAD SALES ASSOCIATE-FT in NEWHALL, IA S22854

LEAD SALES ASSOCIATE-FT in NEWHALL, IA S22854

Dollar GeneralNewhall, IA, US
serp_jobs.job_card.full_time
Dollar General Job Opportunity.Dollar General Corporation has been delivering value to shoppers for more than 80 years.We value each and every one of our employees. Whether you are looking to launch...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Home Provider - Iowa / Chickasaw & Floyd Counties

Home Provider - Iowa / Chickasaw & Floyd Counties

MosaicShellsburg, IA, US
serp_jobs.job_card.full_time
We are currently seeking home providers in : Chickasaw & Floyd Counties, IA.Are you looking for a meaningful work opportunity in your home? Become a Host Home / Shared Living provider with Mosai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Specialized Home Provider - Co. Bluffs, IA and Surrounding Areas

Specialized Home Provider - Co. Bluffs, IA and Surrounding Areas

MosaicBrandon, IA, US
serp_jobs.job_card.full_time
We are currently seeking home providers in : Pottawattamie County, IA; Must know American Sign Language (ASL).Are you looking for a meaningful work opportunity in your home? Become a Host Home / Sha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Tax Associate - Local

Tax Associate - Local

IntuitWaterloo, IA, United States
serp_jobs.job_card.full_time
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Member Service Associate

Member Service Associate

GreenState Credit Union CareersWaterloo, Iowa, US
serp_jobs.job_card.full_time
This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in acc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Dashers - Sign Up and Start Earning

Dashers - Sign Up and Start Earning

DoorDashParkersburg, IA, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Backroom Attendant

Backroom Attendant

The Salvation Army USA Central TerritoryCedar Falls, IA, United States
serp_jobs.job_card.part_time
Store Backroom Attendant - The Salvation Army.The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Distribution Center Associate, Iowa Premium, Tama, Iowa

Distribution Center Associate, Iowa Premium, Tama, Iowa

National BeefTama, IA, United States
serp_jobs.job_card.full_time
Distribution Center Associate, Iowa Premium, Tama, Iowa.Find your future at Iowa Premium!.Iowa Premium, a National Beef Company in Tama, Iowa, is looking for a qualified professional to join our Di...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Shopper Team Member

Shopper Team Member

AmazonOelwein, IA
serp_jobs.job_card.full_time
Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
LEAD SALES ASSOCIATE-PT in VINTON, IA S03819

LEAD SALES ASSOCIATE-PT in VINTON, IA S03819

Dollar GeneralVinton, IA, US
serp_jobs.job_card.full_time
Dollar General Cashier / Stocker.Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days