Medical Front Office - Patient Service Specialist

Medical Front Office - Patient Service Specialist

When patients enter our centers we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.

Center Location : 1470 Civic Ct Suite 320, Concord, CA 94520

Type of Employment : Full Time

Hours : Weekdays

Compensation : $21.00 - $23.00 / hour based on experience

Why Join Us : (benefits for full-time at 32+ hours / week)

Start Strong : Our mentorship and orientation programs ensure a successful transition

Recharge & Refresh : Generous PTO to maintain a healthy work-life balance

Your Health Matters : Comprehensive medical / RX, health, vision, and dental plan offerings

Invest in Your Future : Company-matching 401(k) retirement plans as well as life and disability protection

Responsibilities

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players. In this role, typical responsibilities include the following :

• Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
• Schedule patient appointments in person or over the phone
• Regular communication with parties including, but not limited to : attorney offices, insurance companies, translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Provide patients with pertinent information about their next appointment as they check out
• Respond to requests for information from patients, providers, and coworkers

Qualifications

Minimum Qualifications :

High School Diploma or GED required

1 Year of Medical Office Experience

1 Year of Front Desk Experience

Preferred Qualifications :

Bilingual (English / Spanish Speaking)

1 Year of OP Experience

Physical Requirements :

Ability to walk, stand, bend, and reach consistently throughout a work day / shift

Appropriate manual dexterity to enable typing (including 10-key) throughout a work day / shift

Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics

Ability to carry office supplies up to 10lbs

Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction

Ability to speak and hear sufficiently to understand and give directions

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.