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National Dealer Development Manager

National Dealer Development Manager

Mahindra Ag North AmericaHouston, TX, US
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Job Description

Job Description

Department : Dealer Development / Channel Operations

Reports To : Director of Sales Ops & Channel Development

Location : [Headquarters or Regional Office]

Job Type : Full-time | Exempt

Position Summary

The National Dealer Development Manager is responsible for the operational performance, support, and development of the company’s dealer network. This individual acts as a strategic and tactical partner to internal teams and external dealers, ensuring consistency in dealer onboarding, operations, systems use, and overall network efficiency. The role plays a central part in driving dealer readiness, performance, and customer satisfaction in a seasonal and highly competitive market environment.

Key Responsibilities :

1. Dealer Operations & Support

  • Act as the central point of contact for all dealer and commercial operational matters including processes, tools, systems, and program compliance.
  • Manage the full dealer lifecycle—from onboarding and training to contract renewals, succession planning, and exit transitions.
  • Ensure dealers and commercial partners are equipped with the necessary resources, tools, and support to meet sales, service, and customer experience standards.

2. Performance Management & Network Optimization

  • Monitor key dealer performance indicators (e.g., sales volume, service response time, parts availability, CSI, warranty KPIs).
  • Analyze regional and seasonal trends to identify high-potential and underperforming dealers.
  • Partner with Channel Managers to implement performance improvement plans for dealers.

    • 3. Dealer Enablement & System Utilization

  • Support the adoption and effective use of digital dealer systems (DMS, CRM, warranty portals, inventory tools).
  • Identify system and process gaps affecting dealer performance and lead resolution initiatives in collaboration with IT and Sales Ops.
  • Provide hands-on operational training to new and existing dealers, including process walkthroughs, reporting tools, and best practices.

    • 4. Network Growth & Development

  • Support network expansion by identifying white space opportunities and assisting in vetting new dealer candidates.
  • Assist in territory planning, dealer assignments, and channel realignment efforts aligned with business growth goals.
  • Conduct due diligence on potential new dealers / commercial partners and participate in the onboarding of newly signed partners.

    • 5. Communication, Training & Engagement

  • Maintain clear and consistent communication with the dealer network regarding operational updates, programs, systems changes, and deadlines.
  • Collaborate Channel and training teams to deploy dealer-facing education programs on sales processes, service standards, and product launches.
  • Plan and facilitate online network training with a focus on operational excellence.

    • Qualifications Education

  • Bachelor's degree in business administration, Operations, Agricultural Business, or a related field.
  • MBA or equivalent advanced degree is a plus.

    • Experience

  • 5–8 years of experience in dealer operations, network development, or sales / channel management within agriculture, powersports, heavy equipment, or automotive industries.
  • Familiarity with seasonal demand cycles, rural dealer operations, and technical product / service delivery is highly preferred

    • Skills & Competencies

  • Deep understanding of dealer business models in ag and powersports (retail, service, aftermarket, and rental operations).
  • Strong analytical and data interpretation skills with experience in dashboards and reporting (e.g., Power BI, Tableau, Excel).
  • Proficiency with CRM systems, dealer portals, and ERPs relevant to dealer networks.
  • Excellent project management and cross-functional collaboration skills.
  • Strong written and verbal communication; ability to present operational content to dealers and executives alike.
  • Willingness to travel up to 25–30%, including visits to dealer locations, regional events, and trade shows.

    • Success Metrics

  • Dealer onboarding cycle time
  • Dealer satisfaction and Net Promoter Score (NPS)
  • Dealer compliance with operational standards and training completion
  • Improvement in dealer performance KPIs year-over-year
  • System / tool adoption rates across the network
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    Dealer • Houston, TX, US

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