Technical Writer

Primary Job Title : Technical Writer

Alternate / Related Job Titles :

Documentation Specialist

Technical Communications Analyst

Information Developer

Location : Raleigh, NC

Onsite Flexibility : Onsite

Contract Details : Position Type :

Contract

Contract Duration : 10 months

Start : As Soon As Possible

Job Summary

We are seeking an experienced

Technical Writer

to identify and document requirements for a

case and incident management system

within the Corporate Real Estate department under Corporate Security. The writer will lead efforts to identify suitable systems, oversee onboarding and implementation, and manage the transfer of legacy case and incident data. As part of one of the nation’s largest banks— with over 17,000 employees and $200 billion in assets— you’ll help ensure accurate, compliant, and efficient

security documentation

for both technical and non-technical audiences.

Key Responsibilities

Identify and document functional and technical requirements for case and incident management systems.

Lead system evaluation, onboarding, and implementation activities.

Manage migration of historical case and incident data into the new system.

Develop and maintain clear, concise, and accurate

security process documentation

for diverse audiences.

Collaborate with internal and external stakeholders and subject matter experts to analyze information needs and create updated standards and processes.

Provide writing and editing services for physical security-related standards, instructions, and design documentation.

Required Experience

4+ years as a

Technical Writer

supporting

banking operations .

Proven experience in

Operational Risk Management

and

RCSA Development .

Strong background in

Cybersecurity ,

Physical Security , and

Threat / Incident Case Management Systems .

Nice-to-Have Experience

Prior experience in the

banking or financial services industry .

Ability to work independently in a fast-paced environment with multiple priorities.

Required Skills

Technical Writing & Documentation

Case and Incident Management Systems

Operational Risk Management

Preferred Skills

Cybersecurity & Physical Security Principles

Data Migration & Implementation

RCSA Development

Collaboration & Communication Skills

Additional Skills

Security standards and process documentation

Editing and compliance writing

Large-scale system onboarding

Benefits

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client

Providing comprehensive banking products and services for individuals and businesses for over 125 years. We empower families and businesses to achieve their financial goals with reliable service and stability.

About GTT

GTT is a minority‑owned staffing firm and a subsidiary of Chenega Corporation, a Native American‑owned company in Alaska. As a Native American‑owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 banking, insurance, financial services, and technology companies, along with major life sciences, biotech, utility, and retail organizations across the US and Canada.

Job Number : 25-27196 #gttjobs

#J-18808-Ljbffr