We are seeking a detail-oriented and customer-focused individual to join our team as a Froster and Joy Creator. This dual-role position involves both frosting our Signature Bundt Cakes to perfection and delivering exceptional service to our guests.
Overview
This role combines frosting duties with guest-facing service in a bakery environment. The position offers a casual dress code (T-shirts and sneakers), flexible schedules, and opportunities for training and career growth. We celebrate and support the community and provide cake discounts for employees.
Froster Responsibilities
- Follows NbC proprietary frosting recipe and application methods with precision and achieves productivity goals.
- Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes.
- Prioritizes cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly.
- Ensures an adequate supply of samples and frosted cakes are available for guests in the bakery display case and maintains appropriate frosting and frosting cake par levels.
- Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards, and maintains frosting and refrigeration logs.
- Monitors inventory of frosting supplies and notifies management when replenishment is required.
- Evaluates baked and frosted cakes to ensure NbC standards are met and informs management of any quality control issues.
- Cleans, sanitizes and restocks workstation, ensures frosting supplies are sufficiently prepared for the next shift, and washes any equipment in the absence of the Dishwasher / Utility Employee.
- Complies with all health and safety guidelines and NbC policies and procedures, including dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.
Joy Creator Responsibilities
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.Maintains strong product knowledge to educate guests on NbC cake distinctions, size and flavor profile options, pricing, special promotions and complementary retail merchandise.Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.Upholds a clean and organized bakery presentation, including routine sweeping / mopping and cleaning of surfaces.Replenishes retail merchandise and cake display case to ensure a strong visual presentation.Assists the Crafter in preparing cake decorations and packaging supplies as needed.Complies with all health and safety guidelines and NbC policies and procedures, including dress code and personal hygiene.Maintains a consistent work attendance and punctuality record.Apply now. Joy is the job.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner / operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner / operator and not to Nothing Bundt Cakes Corporate. Each franchise owner / operator is responsible for ensuring compliance with local, state and federal law.
Seniority level
Not ApplicableEmployment type
Full-timeJob function
OtherIndustries
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