Sales and Onboarding Specialist – AI Tech – USA remote

The Opportunity  Affinda Group is transforming how enterprises work with their data and documents through cutting-edge AI technology.

We are trusted by 1,750+ customers across 75+ countries, with 100%+ annual revenue growth.

The Affinda platform helps companies achieve productivity and efficiency gains by automating document-intensive workflows and streamlining operations.

We are hiring a Sales and Onboarding Specialist focused on acquiring new customers in North America, converting free trial users into paying customers through personalised outreach and technical expertise, and then owning customer onboarding.

This role is based in USA with remote working conditions.     About the Role  You will connect with new users and prospects, communicate the value of our platform through customised discovery and demonstrations, and progress opportunities from trial to committed customers.

You will then lead onboarding and initial workflow configuration so customers achieve value quickly.

Your communication strategies will prove how the platform automates document workflows, solves operational problems, and is easily implemented in customer environments.

Core success metrics include new logo acquisition, free-trial conversion rates, and time-to-first-value.    Key responsibilities :

• Build and progress pipeline from trials and inbound interest, including targeted outbound to ideal customer profiles.  Influence trial users to become paying customers through proactive communication, crisp demos, and clear value realisation plans.  Understand customer document workflows in various operational environments and accelerate deployment by delivering technical guidance around platform implementation.  Configure onboarding workflows, fields, and integrations so customers reach adoption milestones on schedule.  Work with colleagues, AI and automation tooling to identify the highest-value prospects, plan engagement tactics, and close commercial next steps.  Support the Product team to improve onboarding workflows using automation and AI, and provide product feedback based on real customer use cases.  Record accurate notes, stages, and forecasts in the CRM.  Embrace AI day-to-day.
• Ability and willingness to adopt AI tools is important.

We expect the successful candidate to already be comfortable using AI tools in their daily work, and to leverage Affinda’s capability as a world-leading AI company.    What makes this role special :

Start-up or scale-up experience is a plus.  Hunting mindset :

Familiarity with technical terminology (APIs, CSV, JSON) and basic data handling is ideal.  Customer engagement :

Compensation & benefits  On-target earnings (OTE) :

Inclusion   We welcome applicants from all backgrounds and ensure a fair, inclusive process.  How to apply  Please submit your CV and a short cover letter responding to the core requirements of the role explaining why you are a good fit.   Powered by JazzHR