Bilingual Customer Service Advocate
VirtualVocationsCedar Rapids, Iowa, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Customer Service Advocate I - Cambodian.
Key Responsibilities
Responds to routine member and / or provider inquiries, requests, and concerns accurately and timely
Mitigates complaints from escalating by resolving issues during the initial contact
Documents all communications and maintains performance standards based on established metrics
Required Qualifications, Training, and Education
High School diploma or GED required
Entry-level position with little or no previous experience needed
Preferred experience in a healthcare call center environment
Bilingual in English and Cambodian is required
Experience with multitasking using multiple systems and programs preferred
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Customer Service Advocate • Cedar Rapids, Iowa, United States
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