Job Description
Job Description
Benefits :
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Free uniforms
- Paid time off
- Training & development
Patient Concierge Roberts Dental Group (Kokomo, IN)
Be the Warm Welcome Our Patients Never Forget.
At Roberts Dental Group , we believe dentistry should feel different.
Our new, state-of-the-art facility opening in Spring 2026 is designed to elevate comfort, care, and hospitality and were looking for the right person to become the heart of that experience.
Were seeking a Patient Concierge a warm, outgoing professional who thrives on making others feel valued. Youll be the first face patients see and the lasting impression they remember. This isnt a front desk job; its a guest experience role for someone who genuinely loves people.
What Youll Do
Welcome every guest with warmth, professionalism, and attention to detail no more Boring Clipboard Check-ins.Ensure our lobby and refreshment area feel inviting, clean, and cared for at all times.Communicate proactively with patients if the schedule changes.Serve as a New Patient Advocate guide them through their first visit, help them feel comfortable, and celebrate their choice to join our practice.Assist with light social media content , internal giveaways, and community engagement projects.Coordinate with our scheduling and clinical teams to ensure a seamless, enjoyable experience from start to finish.Embody the warmth, courtesy, and anticipation of needs that guests might expect at a luxury hotel adapted to the heart and humility of small-town Indiana.Who You Are
You have an innate sense of hospitality noticing when someone needs a smile, a water, or reassurance.Youre organized but people-first.You can read the room you have great emotional intelligence and a calm, professional demeanor.You communicate clearly, confidently, and kindly in person, on the phone, and via text or email.You enjoy helping others and creating a peaceful, positive atmosphere.Youre tech-savvy and comfortable learning new software.Experience in high-end retail, hotel, or medical settings is a plus but genuine warmth and presence matter most.Position Details
Title : Patient ConciergeHours : Full-time (MondayFriday)Start Date : Targeting February 2026 (flexible for the right candidate)Location : Our brand-new Roberts Dental Group office at 1936 S Dixon Rd, KokomoCompensation : Competitive hourly rate + performance incentives - $17+Environment : Collaborative, growth-minded, and people-centeredOur Culture
Were a team that believes small details create big impact. We celebrate kindness, teamwork, and the pursuit of excellence not perfection. Every patient who walks through our doors deserves to feel seen, heard, and cared for like family.
If that resonates with you, wed love to meet you.
