Safety Manager, Fulfillment Operations

Safety Manager, Fulfillment Operations

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a certified B corporation, a public benefit corporation, and a climate neutral certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

The role we are seeking is a collaborative and proactive safety manager to lead compliance, safety, and risk management at our 361k sq. ft. organic / non-gmo e-commerce fulfillment center in Batesville, Indiana. This leader will drive regulatory compliance, employee engagement, and cultural transformation by strengthening partnerships, overseeing the safety committee program, and embedding proactive safety ownership throughout the site. The safety manager is accountable for building, maintaining, and continuously improving safety programs, procedures, and standards that protect thrivers, ensure compliance, and sustain a culture of proactive ownership.

Responsibilities

• Develop, implement, and maintain safety programs, policies, SOPs, and training tailored to high-volume fulfillment operations.
• Ensure compliance with OSHA, FDA, USDA, non-GMO / organic standards, and other applicable regulations.
• Own the process for creating, updating, and maintaining SOPs and associated training; ensure they reflect regulatory requirements, operational standards, and continuous improvement learnings.
• Conduct regular audits to verify compliance with procedures, standards, training, and certifications.
• Collaborate with FC leadership and cross-functional teams to design and deliver SOPs and training that drive best practices in daily operations.
• Lead structured reviews of SOPs and training materials to ensure accuracy, clarity, and accessibility.
• Provide coaching, refreshers, and ongoing updates on SOP and training adoption; monitor compliance and update content as regulations or business needs evolve.
• Serve as the lead facilitator for the safety committee program, ensuring consistent structure, representation, and engagement across shifts.
• Drive accountability through meeting agendas, action trackers, inspections, and closure of corrective actions.
• Lead incident investigations, root cause analyses, and corrective / preventative action planning.
• Coordinate emergency preparedness drills, site safety stand-downs, and refresher training.
• Actively engage with thrivers on the FC floor; lead gemba walks, safety observations, and behavioral audits.
• Coach leaders and committee members to model safe behaviors and proactive ownership.
• Promote recognition of positive safety actions and build a culture of "no broken windows" standards by celebrating defect visibility and making decisions driven by science.
• Track and analyze safety performance (TRIR, near-miss closure, audit results, corrective actions, training completion, and SOP adoption).
• Provide monthly reporting and insights to FC leadership and corporate stakeholders.
• Recommend process improvements using data-driven analysis.

Requirements

Physical & Environmental Expectations

Certifications

Belong to a Better Company

Thrive Market is an EEO / veterans / disabled / LGBTQ employer. At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We're proud to be an inclusive company and an equal opportunity employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you're thinking about joining our team, we expect that you would agree!

If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we'll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website.

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