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Associate Technical Account Manager

Associate Technical Account Manager

Yardi Systems, Inc.Irving, TX, United States
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About the Role :

Join Yardi as our new Associate Technical Account Manager

(ATAM) and play a pivotal role in reshaping the Yardi's RentCafe product suite!

We're seeking a tech enthusiast who's passionate about delivering exceptional

customer service. In this role, you'll be the go-to expert for troubleshooting

and resolving complex software issues through phone and email, utilizing

Yardi's state-of-the-art product suite.

Yardi's CRM IQ product offers comprehensive tools designed

to enhance resident engagement and streamline operations in senior living

communities. As an ATAM, you'll leverage this powerful CRM to provide tailored

solutions, optimize client workflows, and ensure seamless integration with

their existing systems. Your contribution will go beyond just support - you

will actively collaborate with our team to drive continuous improvements and

advancements in our products, ensuring our clients receive nothing but the best

and stay ahead in a competitive market.

What You'll Do :

  • Research, analyze and use your problem-solving skills to

troubleshoot application issues.

  • Use your strong interpersonal skills to help train clients

    • on new features and functionality.

  • Perform data mapping, conversions and support software

    • customization based on client requirements.

  • Collaborate with internal teams in training, conversions,

    • sales and development on a regular basis.

  • Build rapport with clients and perform systems and business

    • process reviews and make recommendations on best practices.

  • Collaborate closely with team members across the US,

    • actively contributing to the collective success of the team.

    Who You Are :

  • Bachelor's degree in Business, Accounting, Information

    • Management, or a related field.

  • Prior experience working in a customer support role setting

    • and managing expectations.

  • Project management, accounting, or property management

    • background.

  • Strong proficiency in MS Office Suite and Outlook.
  • Excellent written and verbal communication skills.
  • Phenomenal customer service skills and desire to go the

    • extra mile.

  • You are a faster learner and can learn new concepts quickly.
  • Excellent attention to detail and the ability to prioritize

    • effectively.

  • High comfort level troubleshooting and problem-solving

    • issues.

  • Great people skills and the ability to be personable and

    • professional.

  • Flexibility, and the ability to manage changing priorities.

    • Ideal to have :

  • Previous technical support and application troubleshooting.
  • Prior experience with Yardi software.
  • SQL, Basic server and web server knowledge.

    • Real Estate runs on Yardi. About Us :

    Yardi pioneers the property tech industry by seamlessly

    blending 40 years of tradition with forward-thinking innovation. We've created

    a team of over 9,000 employees in over 40 locations around the globe dedicated

    to making great real estate software products. We offer a dynamic work

    environment, comprehensive training programs, and abundant opportunities for

    career growth.

    Discover the Yardi Difference :

    Yardi is more than just a software company - we are

    dedicated to creating a positive impact in our communities. Annually, Yardi

    extends philanthropic support to organizations chosen by our employees. Our

    team has contributed to over 350 nonprofits globally, demonstrating our

    commitment to various causes and communities.

    Our award-winning culture, consistently recognized by

    Glassdoor's prestigious "Best Place to Work", fosters support,

    collaboration, and growth. We prioritize your well-being with comprehensive

    benefits, including 100% paid employee medical premiums, company profit-sharing

    plan, and flexible work arrangements.

    If you are looking for a rewarding career that combines

    technical prowess and outstanding customer service, this is the opportunity

    you've been waiting for. Join us and be part of a team that empowers clients

    worldwide with innovative solutions and exceptional service!

    #YardiCulture #BestPlaceToWork #YardiCareers

    $31.25 / hr - $32.81 / hr

    All submissions for open positions should be received

    through Yardi's applicant portal, accessed from Yardi's corporate website.

    EOE / Race / Gender / Disability / Vets

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    Technical Account Manager • Irving, TX, United States