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Reservations Sales Agent | Full Time | Carneros Resort & Spa

Reservations Sales Agent | Full Time | Carneros Resort & Spa

Carneros Resort and SpaNapa, CA, US
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Job Description

Job Description

Position Overview :

The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing exceptional customer service. This role involves handling inquiries, booking reservations, and ensuring a seamless experience for guests from the initial inquiry to their arrival. The ideal candidate is detail-oriented, has excellent communication skills, and is capable of multitasking in a fast-paced environment.

  • This is an hourly position + Incentives

Key Responsibilities :

Reservation Management :

  • Handle incoming reservation inquiries via phone, email, and online booking platforms.
  • Provide information to guests regarding room availability, rates, dining reservations and amenities.
  • Book reservations accurately and efficiently, ensuring all guest preferences and special requests are noted.
  • Process payments and send confirmation details to guests.
  • Manage and update reservation records, including changes, cancellations, and special requests.

    • Customer Service :

  • Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly.
  • Assist guests with pre-arrival arrangements and ensure all special requests are communicated to the relevant departments.
  • Maintain a high level of guest satisfaction by following up on reservations and ensuring a smooth booking process.

    • Collaboration :

  • Coordinate with the Front Office, Housekeeping, and other departments to ensure guest needs are met.
  • Participate in team meetings and contribute to the continuous improvement of reservation processes.

    • Technology & Systems :

  • Utilize the SMS platform and other reservation systems to manage bookings and generate reports.
  • Stay informed about current promotions, packages, and resort offerings to provide accurate information to guests.
  • Ensure all reservation-related data is properly documented and used to inform business decisions.

    • Qualifications :

  • High School diploma or equivalent; a degree in Hospitality or a related field is preferred.
  • Minimum of 1-2 years of experience in reservations, customer service, or a related field, preferably in a luxury hotel or resort.
  • Strong communication and interpersonal skills with a focus on guest service.
  • Proficiency in reservation systems and Microsoft Office Suite.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Availability to work flexible hours, including weekends and holidays as needed.
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    Reservation Agent • Napa, CA, US

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