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Helpdesk Administrator

Helpdesk Administrator

Prestige Employee AdministratorsTampa, FL, US
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Reports to :

  • Director of Technology Position Summary : We are seeking a motivated Helpdesk Administrator with strong cloud and endpoint support experience to join our growing IT team.
  • The primary responsibility in this role will be to provide timely, professional technical support to employees and clients across both our on-premises and cloud environments.
  • You will collaborate closely with IT administrators and engineers to support day-to-day operations at our Tampa, FL headquarters, including onsite setup, hardware moves, and regional office visits.
  • At the same time, you will play an active role in maintaining and troubleshooting our Office 365 tenant, SaaS applications, and cloud-based services .
  • Some local travel may be required for satellite offices or corporate events.

Standard job hours are M–F (8 :

  • 30AM to 5 : 00PM), with flexibility as business demands.
  • Roles and Responsibilities Helpdesk Ownership Serve as the first point of contact for IT support, resolving issues via phone, chat, email, or in person.
  • Record, document, and escalate support tickets as needed.
  • Cloud & SaaS Support Administer and support Office 365 tenant management (Exchange Online, Teams, SharePoint).
  • Troubleshoot cloud identity and access issues (Active Directory, Azure AD, MFA).
  • Assist with SaaS application provisioning and license management.
  • IT Asset & Endpoint Management Catalog and manage IT assets through their lifecycle.
  • Configure, deploy, and support Windows 11 devices and user peripherals.
  • Maintain asset monitoring systems (e.g., Lansweeper, Intune or similar).
  • Infrastructure & Security Support network and server operations under guidance of the Infrastructure Manager.
  • Assist with VoIP, DNS, DHCP, and VPN troubleshooting.

    • Apply and promote cybersecurity best practices across endpoints and accounts.

  • Onsite Responsibilities Set up workstations, move and install office equipment (must be able to lift up to 30 lbs).
  • Provide hands-on support for events, conference room tech, and branch offices.   Continuous Improvement Document and maintain SOPs for troubleshooting and escalation.
  • Recommend process improvements for efficiency and service quality.
  • Participate in a rotating on-call schedule.
  • Travel Travel within the state of Florida and the East coast is required.
  • This is subject to change   Education and Experience Qualifications Bachelor’s degree or equivalent experience in a related field. 4+ years of hands-on IT support experience.
  • Experience supporting cloud / SaaS environments (Office 365, Azure, or similar).
  • Knowledge of a Professional Employer Organization (PEO) environment a plus.   Skills and Qualifications Proficiency in Windows 11, Active Directory, Azure AD, and Office 365.
  • Knowledge of SaaS license management, IT asset monitoring, and cybersecurity best practices.
  • Strong interpersonal and communication skills; customer service mindset.
  • Detail-oriented, adaptable, and comfortable working in a fast-paced environment.
  • This position is located in Tampa, Florida This role is full-time in the office 5 days a week.
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    Helpdesk Administrator • Tampa, FL, US

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