Quality Assurance Manager

Quality Assurance Manager

Under direct supervision, of the Assistant Director of Compliance, the Quality Assurance Manager will coordinate and direct monitoring for compliance with Head Start Performance Standards, State and Federal regulations at all centers and with program partners. This position will also receive guidance from the Child Development Associate Program Director and ensure coordination with MAAC's compliance department unit, Assistant Director of Compliance, around assignments including, but not limited to, reviews, self-assessments, and monitoring.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Develops, implements and maintains effective ongoing monitoring systems to include appropriate monitoring processes, reports, checklists, policies, corrective actions plans and monitoring schedules [e.g. Self-assessment, Safe Environments, etc.].
• Reviews and revises monitoring processes as needed in consultation with key staff both at the Child Development Program and at MAAC Administration.
• Provides oversight for the design of a comprehensive system for on-going monitoring, data analysis, evaluation and report writing for all program service areas and management systems for the operation.
• Collaborates with Partner Manager to develop on-going monitoring schedules and coordinates technical assistance for program partners that are aligned with the MAAC program goals.
• Works closely with the senior management staff to provide the Program Director, Associate Directors and other appropriate parties with regular reports and analysis of program compliance status, including but not limited to ChildPlus data analysis / trends, Risk Assessment Center reports, other tracking mechanisms.
• Conducts and / or coordinates internal on a routine basis, and as needed.
• Ensures Corrective and Quality Improvement Plans contain content and strategies to address identified problem areas.
• Establishes and maintains a complementary partnership-type working relationship with the Director of Compliance and department heads when monitoring to coordinate and ensure such compliance as required at the agency level.
• Assists MAAC's Director of Compliance and other staff in developing and implementing tools to document and monitor compliance program for the Child Development Program.
• Works with Service Area & District Managers to develop, revise, and monitor various areas of compliance and quality improvement.
• Establishes and maintains positive, constructive working relationships with Program Partners to ensure their compliance with program requirements.
• Ensures procedures are in place to maintain a high quality Child Development monitoring program, consistent with federally mandated performance standards and federal reviews.
• Provides ongoing technical assistance related to quality issues and challenges to management and center staff.
• Participates in monitoring centers on a semi-annual basis.
• Provides data and identified trends to key staff and other management staff to assist with the development and implementation of a coordinated training plan that addresses planning and evaluation areas.
• Assists with reports and / or communication to the MAAC Board of Directors, Board or Policy Council Committees and / or the Head Start Policy Council.
• Participates in the southern California Quality Assurance Compliance Cluster.
• May conduct monitoring and program evaluation of other MAAC departments / programs, if funding allows.
• Utilizes ChildPlus as a platform for monitoring, tracking and assessment.
• Researches, compiles and analyzes data and information to track and manage outcomes.
• Provide technical assistance and training activities as needed for staff.
• Serves on agency committees as assigned.
• Performs other related duties as assigned

Knowledge of :

Ability to :

Education / Experience / Certification :

Value-Based Behaviors :

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person's views and underlying assumptions Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers Identifies and takes advantage of opportunities for personal and professional development Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems Follows rules, regulations, and policies; positively contributes to implementing changes Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

Health Status :

Must have a physical examination, TB clearance and a drug screen by a doctor / clinic designated by MAAC as well as immunization records for influenza

Physical and Mental Demands :

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands :

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands :

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff,