Encore Global is hiring : Event Operations Supervisor, Audio Visual- Westin Galle

Overview

Position Overview : The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Responsibilities

Operations Management

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
• Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (examples : daily banquet event order meetings, pre and post conferences).
• Assists management in team member compliance with Operational Excellence.
• Provides suggestions for scheduling and operational efficiencies accordingly.

Customer Service

Training / Staff Development

Event Technology

Job Qualifications

Competencies

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & paste the URL : https : / / psav.sharepoint.com / sites / HR / SitePages / Competency-Supported-Talent-Management.aspx.

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are : Continuously, Frequently, Occasionally, and Never.

Physical Activities

Lifting / Carrying / Push-Pull

Auditory / Visual Requirements

Work Environment

Hotel and Warehouse : Work is performed in hotel / convention center and warehouse environments with varying temperatures, exposure to dirt or dust, and irregular hours including days, evenings, weekends, and holidays. Team members may operate high-end audiovisual equipment and electrical components and may work at multiple locations.

The above information is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions. Management reserves the right to revise or assign additional tasks as needed.

Hourly Pay Range : $20.09 - $24.60

The compensation offered for this role is determined based on qualifications, location, travel, relevant work experience, or particular skills. Some positions may be eligible for overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. View the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging.

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