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Director of University Apartments

Director of University Apartments

InsideHigherEdAbilene, Texas, United States
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The mission of Residence Life is to support ACU’s mission by offering intentional, Christ-centered living and learning communities that provide opportunities for student learning, student success, and authentic relationships in excellent residential facilities.

In all areas of our work in Residence Life, we seek to exemplify Christ in the way we serve and interact with students and the university at large. The foundation of our job is a pursuit to bring glory to God and partner with the Spirit, applying our faith to each task and aspect of this work. We believe every person is created in the image of God and that they deserve a safe home where they can belong and grow. Our mission is to provide students with opportunities to grow in a safe, inclusive, and relational home.

The Director of University Apartments is responsible for the effective management and oversight of university-owned apartment properties at Abilene Christian University (ACU). This position focuses on providing a safe, welcoming, and engaging living environment for students while ensuring operational efficiency and excellence in property management.

Basic Responsibilities

  • Property Management : Oversee the day-to-day operations of university apartments, ensuring that facilities are well-maintained, secure, and conducive to student living.
  • Team Management and Community Development : Supervise, train, and develop a team of student staff responsible for managing the property and providing support to residents. Foster a culture of service excellence among the team.
  • Customer Service : Provide high-quality customer service to residents, ensuring their needs are met and fostering a positive community atmosphere. Conduct and organize tours of the property and units for prospective residents.
  • Other Duties

Essential Duties include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals to perform the essential functions.

1) Property Management :

  • Facilities Oversight : Coordinate with facilities management to address maintenance issues promptly and effectively. Conduct regular inspections to maintain property standards and compliance with health and safety regulations.
  • Administrative Duties : Maintain accurate records related to housing assignments, facility usage, and incident reports.
  • Software and budget management : Utilize housing software to track and manage housing assignments and apartment operations effectively. Utilize and manage the UP operational budget and uphold PCard responsibilities.

    • 2) Team Management and Community Development :

  • Foster a healthy culture of community and service excellence among the student staff team at University Park Apartments
  • Hire, Train, and Mentor Senior Resident Advisors (SRAs) and Resident Advisors (Ras)
  • Communication and Collaboration : Maintain effective communication across campus departments and with stakeholders, including parents of students living on the property, athletics, admissions, and SOAR. Address concerns and queries with professionalism and care.
  • Conflict Resolution : Manage and mediate conflicts between students to promote a harmonious living environment. Utilize effective strategies to resolve issues amicably.

    • 3) Customer Service :

  • Crisis Management : Serve as a responsive leader during crisis situations, providing guidance and support to resolve conflicts and ensure student safety.
  • Manage the University Park email account with timely and professional written communication
  • Meet in person with residents and parents and maintain a presence within the UP office.
  • Conduct and organize tours of the property and units for prospective residents.

    • Professional Development Requirements :

  • Within this role and job description, a dedication to care for self is of high importance as we maintain the care of residents, student staff, and the buildings. Additionally, each Resident Director will bring a different set of strengths to the department and the job is intended to have space for those strengths to be known and utilized. The Resident Director role will have space created for team development through weekly staff meetings and interpersonal relationships through the department. The role will also give attention to professional development and training, special projects, and self care.
  • Training Required and / or implemented : StarRez Housing Software, Mental Health First Aid or an equivalent, Google Drive (docs, forms, sheets, ect.), Community formation and belonging within a diverse context

    • Qualifications :

    ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.

    Professional

  • Master’s degree preferred; Bachelor’s degree required.
  • Preference given to applicants with Residence Life / Housing experience, Student Affairs experience, or other relevant experience in a residential college or university setting.
  • An understanding of critical issues facing late adolescents.
  • Counseling skills / listening skills.
  • Public speaking and extemporaneous speaking abilities.
  • Leadership experience.
  • Conflict management experience.
  • Management and administrative coordination / organizational abilities.

    • Personal

  • Presents self in a professional manner (i.e., dress, verbal and written communication, including email communication).
  • A high level of interpersonal and social skills.
  • Must be able to relate to all age groups) as well as individuals from different cultures and socio-economic backgrounds.
  • Ability to keep calm and cool in heated situations.
  • Flexibility and ability to handle frequent interruptions and handle various tasks at once.
  • Ability to readily recall names and faces.
  • Maintain high levels of confidentiality. - Sense of confidence in self and purpose – ability to take both insults and encouragement in stride.
  • Ability to be collegial – working well with others. Able to handle criticism, to be flexible in a fast-paced work environment, and able to be empathetic.
  • A strong sense of humor.

    • Physical Demands

  • Must be able to work under stressful conditions.
  • Must be able to work at a fast pace sometimes for long hours.
  • Must be able to work late nights / stay up late at night with residents.
  • Must be able to climb stairs.
  • Must be able to carry heavy objects.
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    Director University • Abilene, Texas, United States

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