Floating Teller - Member Service Representative 1 - Metro Orlando

Overview

Floating Teller - Member Service Representative 1 - Metro Orlando role at FAIRWINDS Credit Union

Based in the Metro Orlando area, you will serve at different branches, support teams, cover absences, and ensure a consistent member experience across locations. The MSR role starts at $20.00 / hour ($18 / hour + $2 stipend) with the opportunity for a pay increase in your first year.

Responsibilities

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Learn and adapt quickly to different branch teams, processes, and member needs.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances conveniently.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of the teller station and branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
• Live and model The FAIRWINDS Way values in all interactions.

What Makes You a Great Fit

A Culture Of Care And Reward

You give your best, and we give back with a comprehensive and meaningful rewards package :

About FAIRWINDS Credit Union

Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission is changing members' lives on the journey to Financial Freedom. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we're nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as Forbes' 2024 Best-in-State Credit Unions and one of Orlando Business Journal's Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

Job Details

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