Regional Director of Operational Excellence

Overview

Expand Access. Strengthen Leadership. Transform Hospice Care.

We are seeking a Regional Director of Operational Excellence to join our leadership team and play a pivotal role in developing hospice branch operations, orientation processes, and quality care delivery. You will partner directly with clinical and administrative leaders to strengthen local teams, support regulatory readiness, and ensure hospice services meet the highest standards of excellence.

This role requires regular, in-person travel across assigned branches and reports to the Vice President of Operations.

As Regional Director of Operational Excellence, you will :

Serve as a strategic advisor and mentor to branch leaders, ensuring alignment with operational and clinical standards

Provide hands-on support with onboarding, coaching, and retention of new leaders

Conduct on-site visits and audits, identifying opportunities for education, training, and process improvement

Collaborate with leadership teams to promote clinical compliance, high-quality patient care, and staff engagement

Coordinate with regional leaders, medical directors, and corporate staff to implement operational best practices

Support preparation and readiness for inspections, licensure, and accreditation surveys

Serve as a resource for regulatory updates, clinical systems, and policy compliance

Lead hospice quality assurance and performance improvement (QAPI) activities

Participate in patient care coordination and hospice service delivery reviews across varied settings

Track in-service training compliance and support professional development across the region

About You

What You'll Bring :

Registered Nurse (RN) with active, unencumbered license in your state of residence

Minimum of five years' operations or leadership experience, with at least three years in hospice preferred

Strong communication, coaching, and leadership skills

CPR certification

Willingness and ability to travel regularly throughout assigned region

Preferred (Not Required) :

Bachelor's degree in nursing or a related field

Regional or multi-site leadership experience in hospice or healthcare

Experience with training development, team education, or clinical integration

Knowledge of hospice compliance, quality metrics, and regulatory frameworks

Familiarity with HomeCare HomeBase or similar EMR systems

Specialized Knowledge / Skills :

Strong understanding of state / federal healthcare regulations

Ability to review financial metrics and operational performance

Excellent time management, prioritization, and follow-through skills

Comfortable working independently while collaborating cross-functionally

Ability to manage data, deliver reports, and drive field-level execution

License & Certifications :

Active RN license (required)

Valid driver's license and automobile liability insurance

CPR Certification

Technology & Tools :

Intermediate Excel skills

Basic PowerPoint skills

Experience navigating electronic systems, EMRs, and compliance tools

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem) :

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Additional Full-Time Benefits :

Medical, Dental, Vision Insurance

Mileage Reimbursement or Fleet Vehicle Program

Generous Paid Time Off + 7 Paid Holidays

Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

Free Continuing Education Units (CEUs)

Company-paid Life & Long-Term Disability Insurance

Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply now and lead the way in creating consistent, high-quality hospice operations that make a difference in every community we serve.

Legalese

This is a safety-sensitive position

Employee must meet minimum requirements to be eligible for benefits

Where applicable, employee must meet state specific requirements

We are proud to be an EEO employer

We maintain a drug-free workplace

Keywords : regional hospice director jobs, hospice operations leadership, RN operations director, hospice quality improvement, hospice branch support, hospice clinical educator, director of operational excellence hospice, multi-site hospice manager, home-based care leadership

ReqID : 2025-127828

Category : Multi Site Ops and Clinical Leadership

Position Type : Full-Time

Company : Gentiva Hospice