Customer Service Support Coordinator

Job Description

Job Title : Customer Service Support Coordinator

Location : Ashland, OH supporting the Atlas Building Products brand

Reports To : Customer Service Manager

Job Summary :

A proactive and organized individual to join our team at Marmon Fastener Company as a Customer Service Support Coordinator. The successful candidate will play a key role in coordinating support activities, ensuring smooth communication between customers and internal teams, and contributing to overall customer satisfaction.

Responsibilities

• Support Coordination :
• Coordinate and schedule customer support activities.
• Collaborate with technical and service teams to address and resolve customer issues.
• Track and manage service requests from initiation to resolution.
• Process customer orders when needed.
• Customer Issue Administration :
• Assist in processing customer orders, service requests, and returns.
• Credit and debit administration.
• Carrier claim administration.
• Quality control communication and documentation.
• Communication :
• Liaise with internal departments to ensure timely and accurate information is provided to service team.
• Communicate effectively with customers service representative regarding updates, resolutions, and follow-ups.
• Communicate effectively with other internal departments.
• Problem Resolution :
• Escalate complex problems to appropriate teams for resolution.
• Document quality control issues and resolution.
• Documentation and Reporting :
• Prepare and maintain documentation related claims.
• Generate regular reports for management on credit and debits.

Qualifications