Quality Control Analyst - HITL

Quality Control Analyst

Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we're building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families. For our Human-in-the-Loop (HITL) support for FOIA / PA, the Quality Control Analyst oversees the review of completed FOIA / PA requests to ensure the redaction process is accurate and complete to VBA standards. The role focuses on quality control, defect detection, and process improvement to ensure the highest quality output completing redaction of Veteran files. The candidate will work closely with the FOIA / PA technical tools staff and FOIA / PA subject matter experts (SMEs) to identify continuous process improvements using automated tools and manual redaction overrides. Candidates must have a REAL ID.

Responsibilities :

• Performs extensive document reviews to ensure the FOIA / PA redaction process is accurate and complete before redacted documents are delivered to VBA customer.
• Participate in regular meetings to cultivate effective FOIA / PA redaction techniques and areas for improvement to address quality issues.
• Interacts with FOIA / PA subject matter experts to audit technical accuracy of completed redaction documents.
• Audits training classes at subcontractor sites based on a training schedule. Travel is required to conduct these on-site training classes at subcontractor facilities.
• Uses professional judgement to ingest VBA quality standards into the FOIA / PA redaction business rules and processes.
• Maintains current knowledge of FOIA / PA technology, functionality and capabilities.

Qualifications :

Desired Qualifications :

Why GDIT :

The likely salary range for this position is $59,500 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours : 40 Travel Required : Less than 10% Telecommuting Options : Remote Work Location : Any Location / Remote