Airport Service Concierge

Job Description

Job Description

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role :

As an Airport Services Concierge, you’ll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience—guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You’ll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential.

A Day in the Life :

• You’ll be assigned to one of the following key roles each shift, depending on the needs of the day :

Check-in Agent :

Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.

Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures.

Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance.

Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.

Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.

Why You’ll Love This Role :

What Makes a Successful Airport Service Concierge?

We’re looking for someone who is :

Requirements :

Preferred Experience :

Skills, Licenses, & Certifications :

Important Safety and Security Requirements :

All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for customer and baggaged security screening, and are responsible for :

Monitoring the operational environment and reporting safety risks in real time

Ensuring compliance with updated policies, alerts, and regulatory guidance

Maintaining personal readiness for safety-sensitive duties

Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines

Pay & Perks :

Compensation is $18.50 / hour. This was established after performing market research and is aligned with our approach to compensation.

Additional Information :

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, Security Screening, etc).

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!