Bilingual Customer Care Specialist
VirtualVocationsLowell, Massachusetts, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Multi-Channel Customer Care Specialist who is bilingual in Spanish and English.
Key Responsibilities
Handle a high volume of customer interactions through calls, live chat, and emails
Deliver accurate account information, process payments, and document all interactions
Manage follow-ups and escalate complex issues with clear documentation
Required Qualifications
Fluent in English and Spanish (written and spoken)
2+ years in a high-volume contact center with remote experience
Typing speed of 40+ WPM with strong grammar and spelling
Tech-savvy experience with Genesys and / or Zoho is a plus
Customer-first mindset with empathy and a passion for helping others
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Customer Care Specialist • Lowell, Massachusetts, United States
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