Manager of Travel Training & Community Outreach

Manager of Travel Training & Community Outreach

The MWRTA Manager of Travel Training & Community Outreach will serve as one of the key functions of the organization and will work with MWRTA member communities to provide outreach and travel training as needed.

The Manager is responsible for the Transitions Outreach Program (TOP), participating in and hosting outreach events, and building upon established relationships with member communities with special emphasis on Councils on Aging in the RTA's service area. The Manager will also be responsible for learning, understanding, and following ADA guidelines in public transit. This includes having a working knowledge of MWRTA fixed routes, demand response services, call center operations, and generally working at being proficient in all aspects of the MWRTA transit systems. The Manager's main office will be located at the Blandin Hub, however meetings outside the office in member communities in the MetroWest area will be a regular occurrence and should be expected.

The Manager will be directly responsible for educating and engaging individuals in member communities about using the MWRTA fixed route bus system. The Manager must have a positive attitude and demeanor, must have strong computer skills, especially in Microsoft Word, Excel, and PowerPoint. The individual must also have excellent customer service skills, able to understand the needs of others, be capable of working with all ages and backgrounds of the general public and those who also may be physically, visually, hearing, or cognitively challenged.

Skills and Qualifications :

• Excellent communication, writing, and time management skills
• Able to work independently and have a flexible schedule (may occasionally include some evenings and / or weekends)
• Manage various projects simultaneously, and meet deadlines in a fast paced and ever-changing environment
• Able to establish and maintain rapport and relationships with member communities and agencies, schools, organizations within those communities
• Have a valid Massachusetts Driver's License

Duties include, but not limited to :

Position Benefits :

Working Conditions :

Employment Preferences :

Preferred Experience :

Candidates must be able to pass a CORI, and pre-hire drug and alcohol test.

MWRTA is a drug free workplace and all MWRTA employees are subject to random drug and alcohol tests throughout their employment with the agency.

MWRTA does not discriminate based on race, religion, national origin, gender, sexual orientation, age, disability, or any other protected status.

Interested parties should email a cover letter and resume to HR@mwrta.com.