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Systems Support Specialist

Systems Support Specialist

AutoTecBirmingham, AL, US
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Overview

Join to apply for the Systems Support Specialist role at AutoTec

Responsibilities

  • Receive calls and email directed from AutoTec Customer Support Specialists or directly from customer's technical staff
  • Diagnose and resolve technical and product functionality issues, route more technical problems to proper level of assistance
  • Test and reproduce issues to determine the cause of the problem, and document any software deficiencies in issues tool
  • Recognize and respond to systemic customer-impacting problems
  • Assist with requested support tasks, such as monitoring, implementations, integrations, basic reporting, and testing
  • Manage customer expectations and communications regarding resolutions and planned outages
  • Provide Zendesk support to Customer Support Specialists
  • Maintain strong, positive relationships with their customers as a representative of the company

Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Technology, Information and Internet

    • Birmingham, AL $63,800.00-$127,600.00

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    System Specialist • Birmingham, AL, US