Customer Experience Associate
VirtualVocationsWarren, Michigan, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Experience Associate (Eastern or Central timezone).
Key Responsibilities
Answer customer calls and respond to email inquiries in a fast-paced environment
Act as a point of escalation for complex customer and process issues
Assist customers with navigating the website and resolve high-priority escalations
Required Qualifications
1-3 years in a customer experience-related role; e-commerce or startup preferred
Proficient in platforms such as ZenDesk, Salesforce, and e-commerce platforms
Demonstrated positive approach toward customers
Passion for understanding problems and solution-oriented mindset
Bilingual in English / Spanish preferred
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Customer Experience Associate • Warren, Michigan, United States
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