Guest Experience Associate | Formula Fig West Hollywood

Guest Experience Associate

Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is a pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive, award-winning locations (Fig Bars) offer an innovative range of 30-minute, technology-driven facial treatments and medical aesthetics injections alongside a curated assortment of skincare products. We are powered by our deep beliefs in service, community, and design - helping all our guests #GiveAFig about their skin.

This is an excellent opportunity for someone who wants to be part of a growth company. This position is paid hourly.

Role Description

The Guest Experience Associate (GEA) is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a GEA, you will be the first and last point of contact for our guests, ensuring every visit is seamless. You are people-centered, love to communicate, and are confident in discussing our memberships, treatments, and products. Your ability to build connections translates into sales, contributing directly to the success of the Fig Bar.

The Guest Experience Associate will report to the Fig Bar Manager and work cross-functionally with the other business units.

We Are Looking For Someone Who Has :

• A passion for skin health
• Confidence and a natural ability to build connections that lead to sales
• A believer in Fig and our vision

Role Responsibilities

This role requires a strong focus on achieving sales targets for both products and memberships, as these are critical drivers of Fig Bar success.

What we offer :

Total rewards

Total reward decisions are performance based and reviewed throughout the calendar year.

At Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.

Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment. We believe in providing an inclusive workplace where all individuals have the chance to succeed.

#giveafig