Universal IT Support Specialist

NorthCountry Federal Credit Union seeks motivated employees interested in long-term professional development and advancement.

We are repeat winners of Vermont Business Magazine’s “Best Places to Work” award, and we support our employees with paid training as well as competitive compensation and a generous benefit plan.

NorthCountry believes everyone has the right to be their true selves at work, at home, and in the community.  Our goal is to ensure an inclusive environment with access to financial services where our employees and community members feel respected, valued, safe, and secure.

Salary range :

• $27.06- $33.82  (Dependent on Experience) Role :   Support the credit union's vision of being the community's most loved financial institution, and its mission to make people's financial dreams come true.
• Contribute to a world class experience for all members and staff, by building rapport, determining needs, and offering creative solutions to best serve their needs.
• Demonstrate professionalism and integrity and represent the credit union's core values in all interactions.
• Provide end user support, training, and problem resolution for all credit union staff.
• Perform periodic data processing, core system upgrades, and produce reports as needed.
• Set up and maintain credit union employee profiles and security access in core system and various other databases as needed.

Collaborate with the Training Specialist in the development of technology related training materials and programs and delivery of same to credit union staff.   Essential Functions & Responsibilities :

Perform all other job-related duties as assigned.   Performance Measurements :

The level of honesty, integrity, and confidentiality along with proper standards of professional dress.   Knowledge and Skills :

Basic knowledge of PCs, Microsoft Windows Microsoft Office Suite, Apple macOS, and various internet browsers ie :