PAC Account Manager

PAC Account Manager

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local.

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe.

As a PAC Account Manager for Quorum's Political Action Committee (PAC) product line, you will drive product adoption and build Trusted Advisor relationships with your PAC customers. You will manage a large and diverse portfolio of accounts, working to achieve business goals and program impact for your customers while driving retention and revenue growth for Quorum through renewals and expansion efforts. This role will be responsible for ensuring an optimal customer experience, fostering positive outcomes, and identifying opportunities to expand the use of Quorum's PAC solutions.

Responsibilities

• Client Relationship Management : Build and maintain strong, long-lasting relationships with PAC customers by understanding their needs, business objectives, and challenges as their Trusted Advisor.
• Customer Success : Ensure PAC clients fully utilize our platform and achieve measurable outcomes; provide training, coaching, and guidance to help them derive maximum value from our products.
• Account Growth : Identify, sell, and close opportunities to expand the use of Quorum's PAC solutions within your portfolio.
• Issue Resolution : Serve as the primary point of contact for PAC customer issues, coordinating with other Quorum teams to ensure timely resolution and client satisfaction.
• Retention : Proactively minimize churn by addressing customer concerns, demonstrating value achievement, and fostering loyalty and advocacy among PAC customers.
• Reporting & Analysis : Monitor account performance, track key metrics, and prepare reports for clients and internal stakeholders to highlight successes and identify areas for improvement.
• Collaboration : Partner with teams across Revenue, Product, and Dev Engineering to align on customer strategies, feedback, and opportunities for product enhancement.
• Market Intelligence : Stay informed about industry trends, competitors, and emerging technologies to better serve PAC clients and identify new opportunities.

Required Qualifications

About the Account Management Team

Our Work Environment

Compensation

Benefits

Quorum Is Working to Advance Pay Equity : What Does That Mean For You?

In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a "No Negotiation" policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the PAC Account Manager role cannot negotiate Quorum's base salary offer.

Here's our promise to you :

If you are interested in learning more about how negotiation impacts pay equity and / or why other start-ups have decided to implement a "No Negotiation" policy of some type, here are a few resources : Project Include, AAUW, Ministry for Women, Magoosh.

Note : Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.

We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts. EEO / AA / F / M / Vet / Disabled. We are currently hiring for this position in the following states : AZ, DE, DC, FL, GA, IL, KS, KY, LA, ME, MD, MA, MI, MO, MT, NE, NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV.