Customer Service, North America

Customer Service, North America

Entegris is looking for enthusiastic Customer Service Representatives to join our team in Chaska, MN. You'll work with the Customer Service Supervisor to build and maintain relationships with both internal and external customers, acting as the primary contact point for external customers.

As a Customer Service Representative, you'll focus on resolving complex customer inquiries and issues, making decisions that impact customer satisfaction. You'll interpret policies and procedures to provide tailored solutions.

Key Responsibilities

• Customer Interaction : Respond to inquiries via phone and email. Provide accurate product and service information. Address customer complaints and provide effective solutions.
• Quotation and Order Processing : Develop and provide quotes, process purchase orders, create sales orders, and provide feedback to customers.
• Relationship Development : Foster and maintain relationships with both internal and external customers. Effectively collaborate with production, logistics, finance, and other cross-functional areas to ensure critical customer needs are met, such as expedites, accounts receivable, export compliance, etc.
• Problem Resolution : Investigate and resolve complex issues. Coordinate with other departments for timely resolution. Follow up to ensure issues are fully resolved.
• Interpreting Policies : Understand and adhere to company policies, making informed decisions accordingly. Recommend changes to programs, policies, and procedures to better meet customer requirements.
• Continuous Improvement : Analyze issues to identify root causes and enhance business processes, aiming to improve efficiency and reduce transaction times.

Qualifications

Success Metrics

Why Work at Entegris?

Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences, and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

What we offer Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris, we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.