Logistics Specialist
Seek Now is searching for a Logistics Specialist to schedule appointments with homeowners, insurance adjusters, and our other types of customers.
The ideal candidate has a true passion for delighting customers and demonstrates a servant mindset (works to ensure the success of others). This candidate likes to work with and motivate others to be their best selves every day. And, most of all, this person bleeds green and represents the best of Seek Now.
This role is based in Louisville, Kentucky, but we are open to remote candidates.
Whom You Are :
- People Pleaser you enjoy making others happy and giving them what they need
- Calm During the Storm you literally are the calm during the storm when there is a hurricane, tornado, or other weather catastrophe, you remain calm and make sure you route our service providers to where they need to go to help our customers quickly
- Dependable you understand how critical your role is to the success of our business, so you show up to work on time and on schedule consistently; you don't want to let your team or our customers down
- Empathetic you truly connect with customers and want to make every customer a Seek Now brand advocate
- Enthusiastic you love helping our customers and motivate others around you to bring their best every day, especially when talking to customers whom are upset or frustrated
- Accountable you want to solve our customers' problems, so you do whatever it takes to give them what they need the first time
- Computer Savvy you know the basics of using a computer typing, navigating to different screens, working in Microsoft Outlook, Word, Excel, etc.
- Continuous Learner you love learning new systems, new processes, and have the patience to learn so that you can be the best at your role
Essential Functions and Duties :
Make outbound callsAnswer incoming callsSchedule appointmentsRoute and place appointments for our remote Field Inspectors (1099) nationwide to optimize drive time and ensure on-time arrivalMonitor emails and all scheduling requestsVerify that appointments are confirmed and routed appropriatelyPartner with internal team to complete daily tasksEscalate customer issues when appropriatePerform other duties as assignedSupervisory Responsibilities :
This position has no supervisory responsibilities at this time.
Knowledge, Skills, and Abilities :
Skilled in both verbal and written communicationAbility to switch between tasksSkilled in organization and prioritizationSkilled in using computersAbility to be a self-starter and a quick learnerAbility to stay calm in stressful, busy environmentEducation and Experience Requirements :
High school diploma or equivalent experience requiredMinimum of two (2) years of experience in the customer service industry requiredPrevious experience as a dispatch and / or in insurance industry a plusExperience with Microsoft Outlook, Word, and Excel requiredPosition Type and Hours :
Full-TimeSunday-Wednesday, 12 PM to 11 PM0% of travel time expectedPhysical Demands :
Must be able to lift files, open filing cabinets, and bend or stand on a stool as necessaryMust be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machinesBenefits and Perks :
Seek Now offers a great benefit package, which includes health, dental and vision insurance, 401K with company match, paid time off (PTO), short and long-term disability insurance, AD&D insurance, life insurance, and more!
EEO Statement :
Seek Now is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Seek Now does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Other Duties Disclaimer :
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Activities, duties, and responsibilities may change or new ones may be assigned at any time with or without notice.