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Mortgage Customer Service Representative

Mortgage Customer Service Representative

TEKsystemsTroy, MI, US
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Job Description

Job Description

๐Ÿšจ Now Hiring : Mortgage Servicing Representatives โ€“ Class Starts 10 / 29! ๐Ÿšจ

๐Ÿ’ฌ English : $17 / hr | ๐ŸŒŽ Bilingual (Spanish) : $18.50 / hr

๐Ÿ“ First 30 Days On-Site | ๐Ÿ’ป Hybrid After Training

Ready to launch your career in mortgage servicing? Join a fast-paced, high-impact team where your customer service skills make a real difference. If you're driven, detail-oriented, and ready to growโ€”this is your moment.

๐Ÿ’ผ What Youโ€™ll Do :

  • Handle 35โ€“45 inbound calls daily from borrowers, insurance agents, and financial institutions
  • Answer questions related to homeowners insurance, payments, and coverage
  • Navigate multiple systems to research and document calls
  • Solve problems with speed, accuracy, and professionalism

๐Ÿ•’ Schedule :

  • Training (First 30 Days) : On-site | 9 : 30 AM โ€“ 6 : 00 PM
  • Post-Training Hybrid Shifts : 10 : 30 AM โ€“ 7 : 00 PM or 11 : 30 AM โ€“ 8 : 00 PM
  • Important : No time off allowed during the first 6 weeks
  • โœ… Must-Haves :

  • 1+ year of recent customer service experience (call center or admin preferred)
  • Typing speed : 35 WPM minimum
  • Strong verbal and written communication
  • Reliable internet + transportation
  • Basic computer literacy (testing required)
  • ๐ŸŒŸ Nice-to-Have :

  • 2+ years of call center experience
  • Background in insurance or mortgage
  • ๐Ÿšซ Disqualifiers :

  • No recent call center / admin experience
  • No internet connection (unless working fully on-site)
  • Poor communication skills
  • Time-off requests in first 4 weeks
  • Pay and Benefits

    The pay range for this position is $17.00 - $18.50 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan โ€“ Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)
  • Workplace Type

    This is a hybrid position in Troy,MI.

    Application Deadline

    This position is anticipated to close on Oct 10, 2025.

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    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    Weโ€™re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weโ€™re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weโ€™re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weโ€™re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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    Customer Service Representative โ€ข Troy, MI, US