Talent.com
Innovation Lead (CcaaS / CX)
Innovation Lead (CcaaS / CX)Miratech • Carolina, SC, US
Innovation Lead (CcaaS / CX)

Innovation Lead (CcaaS / CX)

Miratech • Carolina, SC, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and / or budget objectives since our inception in 1989.

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider’s contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives.

Responsibilities :

Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).

Identify and implement AI / ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency.

Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA / SOC2 compliance), and CI / CD / DevOps automation for seamless transitions.

Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates.

Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies.

Drive a culture of innovation by staying ahead of CX / CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage.

Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes.

Qualifications

4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration  (healthcare / insurance experience a plus).

Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these).

Strong knowledge of AI / ML in CX (chatbots, NLP, speech analytics, predictive routing).

Experience with cloud platforms (AWS, GCP), DevOps, CI / CD, and test automation in contact center environments.

Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue / cost goals.

Exceptional stakeholder management, with experience influencing C-level executives.

Nice to have :

Certifications in AWS Connect, Google CCAI, or CCaaS platforms.

Background in  healthcare / insurance compliance (HIPAA, PCI).

Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools.

We offer :

  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Additional Information

All your information will be kept confidential according to EEO guidelines.

serp_jobs.job_alerts.create_a_job

Innovation Lead • Carolina, SC, US

Job_description.internal_linking.related_jobs
Program Director- Doby's Mill Elementary

Program Director- Doby's Mill Elementary

Boys & Girls Club Crescent Region • Lugoff, SC, US
serp_jobs.job_card.part_time
Program Director position available at.Doby's Mill Elementary School.Responsible for overseeing the delivery of all program areas within the Club. Plans, develops, and manages program implementa...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Non-Destructive Evaluation Technician

Non-Destructive Evaluation Technician

Alpek Polyester USA • Gaston, SC, US
serp_jobs.job_card.full_time
We are seeking a motivated individual to join and support our.CA - Columbia Quality Control team.Non-Destructive Evaluation (NDE) Technician. F;motivated by technical challenges and able to u...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Implementation Lead

Implementation Lead

VirtualVocations • Columbia, South Carolina, United States
serp_jobs.job_card.full_time
A company is looking for an Implementation Lead.Key Responsibilities Lead cross-functional business readiness activities for new market implementations Coordinate system and configuration change...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Lead Remanufacturing Engineer

Lead Remanufacturing Engineer

Pure Power Technologies Inc • Blythewood, SC, US
serp_jobs.job_card.full_time
Lead Remanufacturing Engineer at Stanadyne.Must have experience with fuel injectors OR turbocharger products in the Reman or OEM industry. We are seeking a highly skilled and experienced Lead Remanu...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Engineering Co-Op

Engineering Co-Op

Alpek Polyester USA • Gaston, SC, US
serp_jobs.job_card.full_time
We are seeking motivated students to join our.Co-ops are reportable to their assigned engineering team's manager and work closely with Technical, Business and Engineering personnel to accomplis...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Territory Manager-Columbia, SC

Territory Manager-Columbia, SC

Butler Recruitment Group • Eastover, SC, US
serp_jobs.job_card.full_time
This sales position will provide various types of industrial hardware directly to customers within a defined geographic territory through cold-calling and prospecting activities.Essential Duties an...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of UM Innovation

Director of UM Innovation

VirtualVocations • Columbia, South Carolina, United States
serp_jobs.job_card.full_time
A company is looking for a Lead Director of UM Innovation Delivery.Key Responsibilities Lead and manage strategic projects and programs from initiation to completion, ensuring on-time delivery an...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Lead Solutions Consultant

Lead Solutions Consultant

VirtualVocations • Columbia, South Carolina, United States
serp_jobs.job_card.full_time
A company is looking for a Lead Solutions Consultant focused on Customer Success.Key Responsibilities Drive customer value realization by assessing platform usage and creating actionable optimiza...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Techno-Functional Lead, Data Management

Techno-Functional Lead, Data Management

VirtualVocations • Columbia, South Carolina, United States
serp_jobs.job_card.full_time
A company is looking for a Techno-Functional Lead - Data Quality & Master Data Management (Investment Management).Key Responsibilities Lead data quality and master data management initiatives wit...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Renewals Strategy Leader

Renewals Strategy Leader

VirtualVocations • Columbia, South Carolina, United States
serp_jobs.job_card.full_time
A company is looking for a Leader, Renewals Strategy and Planning.Key Responsibilities Develop and implement strategies for customer renewals to maximize retention Analyze data to identify trend...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Maintenance Engineer

Maintenance Engineer

Pure Power Technologies Inc • Blythewood, SC, US
serp_jobs.job_card.full_time
We are seeking a skilled and motivated Maintenance Engineer to join our automotive manufacturing team.The Maintenance Engineer will be responsible for ensuring the reliable operation of production ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Rehab Director

Rehab Director

Broad River Rehabilitation • Gaston, SC, US
serp_jobs.job_card.full_time
Assisted Living Facility - Rehab Director Opening in Gaston, SC.We are seeking a dynamic and motivated therapist, who has held a leadership or rehab director role or has experience working in an as...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Knowledge Management Lead

Knowledge Management Lead

VirtualVocations • Columbia, South Carolina, United States
serp_jobs.job_card.full_time
A company is looking for a Knowledge Management & Process Strategy Lead.Key Responsibilities Own the creation and maintenance of internal documentation, SOPs, and process maps for Data Center AI ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Enterprise Deployment Lead

Senior Enterprise Deployment Lead

VirtualVocations • Columbia, South Carolina, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Enterprise Deployment Program Technical Lead.Key Responsibilities : Architect and implement BYOC solutions for enterprise customers on Microsoft Azure and Google ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
IT Architect

IT Architect

Alpek Polyester USA • Gaston, SC, US
serp_jobs.job_card.full_time
We are seeking a motivated individual to join our Information Technology team based out of our Gaston, SC facility.The ideal candidate for the Alpek Polyester. Cybersecurity and IT Infrastructu...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Techno-Functional Lead, Data Quality

Techno-Functional Lead, Data Quality

VirtualVocations • Columbia, South Carolina, United States
serp_jobs.job_card.full_time
A company is looking for a Techno-Functional Lead - Data Quality & Master Data Management in the investment management sector. Key Responsibilities Lead data quality and master data management ini...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Team Lead, Market Operations

Team Lead, Market Operations

Carvana • Lexington, SC, US
serp_jobs.job_card.full_time
At Carvana, we sell cars, but we are not salespeople.We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Practice Manager

Practice Manager

Prisma Health UC by Wellstreet, LLC • Irmo, SC, US
serp_jobs.job_card.full_time
Prisma Health Urgent Care by WellStreet is looking for a dynamic Practice Manager! We have an opening for our Columbia / Midlands locations. Read below to learn more about us!.Responsible for managing...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted