Full Time Assistant Store Manager (Store 5105)

Overview

Full Time Assistant Store Manager (Store 5105) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 5105) role at GameStop.

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases / returns using the POS system; handle changes, bag merchandise, provide receipts, and ensure top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate and in a timely and professional manner.
• Promote GameStop\'s guest benefits, e.g., new title reservations, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations and training store associates in company policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations.
• Provide recognition and feedback to store associates; document feedback in the HR system in partnership with the Store Manager.
• Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; associates should know all job aspects, policies, inventory control, loss prevention, safety, financial protocol, and ethics.
• Schedule store associates, ensure break and meal accounting, supervise staffing to maintain guest service quality.
• Approve payroll, enter PTO, make time edits, and verify pay for time worked.
• Ensure store areas, restrooms, and fixtures are clean, organized, and merchandised per guidelines; maintain working order of equipment.
• Fulfill Omni-Channel orders daily.
• Protect company assets through inventory control and loss prevention; conduct visual inspections at closing; report concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals and perform required administrative duties.
• Perform stock counts, restock, and move products to ensure representation and organization on the sales floor.
• Count and reconcile daily transaction totals; complete closeout paperwork and bank deposits as required.
• Verify shipments for discrepancies and conduct inventories; communicate discrepancies to management.
• Process defectives / recalls and stock pulls with proper labeling and packing lists.
• Maintain associate and guest safety; report injuries per guidelines.
• Help maintain store records and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager\'s absence.
• Adhere to all company policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Adhere to opening and closing procedures.

Qualifications

Key Skills and Abilities

Benefits and Compensation

Benefits : Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance; bonuses or other incentives may apply.

Compensation : $10.75 - $14.75 per hour.

Employment Details

This position accepts applications on an ongoing basis. Candidates should express interest by clicking APPLY.

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