Overview
Assistant Community Manager position at Elandis.
Responsibilities
- Financial Maintain budgeted delinquency, review the A / R daily and submit on a timely basis any requested reports. Ensure that all rents and late fees / check charges are collected, posted and deposited daily. Submit past resident balances to collection agency monthly. Assist Maintenance Supervisor and Community Manager with purchase order input and invoice processing as requested. Perform evictions, utility cut-offs, and manage collections for delinquency.
- Marketing / Leasing Work with Community Manager and Leasing Specialist to achieve budgeted occupancy or higher. Monitor local market conditions and trends. Contribute ideas for community improvement and resident satisfaction. Welcome prospective residents, provide community tours when Leasing Specialist is unavailable. Answer incoming calls and transfer to the Community Manager when appropriate. Review online and print advertising. Be knowledgeable of all leasing phases and resident retention.
- Administrative Accept service requests from residents and forward to the service team for prompt processing. Conduct follow-up with residents when service requests are completed. Document conversations and activity dealing with prospective residents and residents in the lease file and operating system. Execute lease contracts and process move-ins, renewals, notices to vacate, and move-outs in the operating system. Process deposit accounting and related reports. Ensure the office is open on schedule and that the office and model apartments meet company standards. Maintain daily, weekly, and monthly records of management activity and submit required reports to the Community Manager on time.
- Resident Relations Maintain positive customer service attitude. Address resident concerns and requests promptly to ensure satisfaction. Execute resident retention programs (e.g., resident functions, special promotions, monthly newsletters). Ensure distribution of notices (bad weather, emergency, etc.). Inspect the community, pick up litter, and report service needs. Inspect move-outs and vacancies as requested.
- Community Engagement Participate in weekly / daily office staff meetings. Assist with inspections to ensure curb appeal aligns with company policy. Support the Community Manager and staff to foster teamwork and a harmonious environment. Represent the company professionally at all times.
- Safety Learn and ensure compliance with all company, local, state, and federal safety rules. Report unsafe conditions promptly. Follow a "safety first" principle. Assist in handling emergencies with staff and residents within company guidelines to minimize liabilities (e.g., criminal activity, injuries, fires, floods, freezes).
- General Perform any additional duties or tasks as assigned by supervisor or senior management.
Qualifications
Minimum 1 year of previous experience with residential, multi-family property management.Knowledge of Multi-Family Operating Systems, PC software such as Yardi, Microsoft Office (Outlook, Word, Excel, etc.), and familiarity with navigating the Internet.Strong organizational, written and verbal communication, and interpersonal skills.Ability to change priorities, meet deadlines, work independently, and follow through on assignments.Deliver high-level customer service when interacting with residents, vendors, and co-workers.Detail-oriented, able to handle multiple projects, professional, and customer service oriented.Able to work full-time, 40 hours, with potential for overtime.Salary : $22.00 - $24.00 per hour
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