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Claims Representative

Claims Representative

AllSTEM ConnectionsLos Angeles County, CA, CA, US
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Position Overview

Our client is hiring Claims Representatives to support the Wildfire Recovery Compensation Program. These representatives will play a vital role in guiding impacted residents through the claims process with compassion and professionalism. Representatives will provide in-person assistance, answer inquiries, and help residents complete applications and submit documentation. Full training, program guidelines, and onsite support will be provided to ensure success.

Key Responsibilities

Customer

  • Provide empathetic, in-person support by answering questions and addressing resident concerns.

Application

  • Assist residents with completing claims applications, uploading documents, and ensuring accuracy per established policies.

    • Resident

  • Actively listen to residents’ needs and ensure they are supported at every step of the process.

    • Document

  • Scan, upload, and validate documents while maintaining compliance with program standards.

    • Issue

  • Identify and escalate complex cases or exceptions to the appropriate teams.

    • Compliance &

  • Protect sensitive resident information by adhering to data privacy and legal requirements.
  • Deliver clear instructions and updates on claim status and next steps.

    • Qualifications & Skills

    Preferred

  • Prior claims support in insurance or healthcare settings.

    • Technical

  • Comfort with web-based systems and basic MS Office.

    • Customer Service

  • Strong active listening, empathy, and professionalism in sensitive or emotional situations.

    • Other

    Detail-oriented with excellent organizational skills.

    Able to work independently and collaboratively.

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