IT Service Desk Analyst
VirtualVocationsSpringfield, Massachusetts, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for an IT Service Desk Analyst to provide technical support and assistance to end-users.
Key Responsibilities :
Act as the primary point of contact for end-users seeking technical assistance via phone, email, or chat
Log and manage incidents and service requests in the ticketing system, ensuring timely resolution
Diagnose and resolve hardware and software issues, providing guidance for self-service problem resolution
Required Qualifications :
High school diploma or equivalent; a degree or relevant certification in IT is a plus
At least 1+ year of experience in an IT role or customer service
Basic knowledge of IT hardware, software, and operating systems
Ability to work in a fast-paced and dynamic environment
A customer-centric approach with a strong commitment to user satisfaction
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Service Desk Analyst • Springfield, Massachusetts, United States
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