Customer Service Representative

Client Service Representative

We are seeking an experienced Full-Time Client Service Representative to join our amazing team. We are looking for a warm, friendly, upbeat person, who can multi-task and who is responsible and reliable. At VCA Animal Hospitals, we take our mission statement, "your pet's health is our top priority and excellent service is our goal," very seriously. With every opportunity, we aim to exceed each pet owner's expectations and offer only the best in customer service.

Why We Need You!

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence. As someone with a love for clients and their pets, the CSR position plays a very important role and is the pivot around which the hospital operates and is responsible for many duties including :

• Customer service functions, including : greeting visitors, answering telephones, and advising clients of the many programs offered by VCA.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that our beautiful facility is neat and clean at all times both inside and outside.

Our facility is open Monday through Friday from 8am until 7pm. Salary is commensurate with experience and ranges from $18.00 - $19.00 per hour.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!