DHB - Training and Support Specialist

DHHS Division of Health Benefits requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects.

No travel is required. This is a Monday-Friday, 8-5 position. The Division of Health Benefits follows a hybrid work model. The client will require 8 days per month onsite. Remote option is available, upon approval, for the selected candidate that may not be local to the Raleigh, NC area.

The purpose of the position will be to create in-person and online training content to support organizational initiatives and business units. Strong instructional design and technical knowledge a must. Strong content development and writing skills needed. Ability to create resources to support employee learning, such as tips, job aids, and templates. Good research skills. This position will facilitate and support live virtual meetings and events. Strong presentation, communication, and collaboration skills. Must be professional, available during work hours, responsive, and timely. Must be attentive to detail and meet required timelines for deliverables.

DHB prefers experience with following tools : SharePoint page administration, Adobe Articulate (Storyline and Rise) & Camtasia, MS Teams. Candidates with experience developing curriculums or training in partnership with subject matter experts is preferred. Creating training videos and microlearning, a plus. Use of voiceover tools a plus. Interest in continually learning new software and keeping the team updated on changes to software, is desired.

This position works with : Associate Director of Organizational Development, Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, and an Administrative Support Specialist.

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Experience in curriculum design and developing training materials for adult learners

Required

Years

Strong content development skills needed.

Required

Years

Instructional design and technical knowledge needed

Required

Years

Understands the NC Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs.

Nice to have

Years

Adobe Articulate 360

Required

Years

Experience with adult learning practices, principles and procedures in classroom and on-line presentations

Required

Years

This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills.

Required

Years

Preferred tools : Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex

Required

Years

Questions

No.

Question

Question1

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?

Question2

Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced outside the country. Do you accept this requirement?

Question3

Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?

Question4

This is a hybrid work model- the client will require 8 days per month onsite

Question5

LOOKING FOR IMMEDIATE HIRE : Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment. Do you accept this requirement?

Question6

Budgeting for this position allows for a rate of $$$ per hour. Candidates submitted above this amount may not be considered. Do you accept this requirement?

Question7

Please list candidate's email address HERE that will be used when submitting E-RTR.

Question8

Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?