Front Office Medical Assistant

InnovaCare Health Front Office Medical Assistant

InnovaCare Health is a dynamic physician lead healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share the mission, vision, and values that drive success in each of the communities we touch. Our goal isn't just healthcare; it's about promoting work-life balance and supporting the personal and professional goals of each employee to help them lead their best lives.

We are an organization strengthened by our diversity and inclusion. We strive to make an impact in the community through public health education, outreach, and our philanthropic endeavors that span beyond the doors of our facilities. As we continue to grow, we want employees, like you, who value improving the lives of those they care for each day. #WeAreInnovaCare

Our practices offer : Women's Health, Wellness, X-Ray / Ultrasound, Dental, Chiropractic, Urgent Care, Managed Care, and Workers Comp services

Job Summary

The Front Office Medical Assistant is required to satisfy both patient care coordinator and medical assistant responsibilities.

Essential Job Functions

• Answer telephone, and screen and direct calls. Follow-up with calls to reassure patients, physicians, and other staff members that their needs have been met.
• Assist scheduling patients.
• Obtain patient information and / or confirm coverage with insurance provider prior to scheduling appointments or procedures. Record patient care documentation in the medical record accurately and in a timely manner. Identifies when others' documentation is incorrect and alerts clinic leadership.
• Prepare room assignments for patients and physicians according to policies and procedures.
• Assure rooms are ready when needed by completing room-scheduling checklist, turning on lights, adjusting temperature controls, straightening furniture for comfort of patients, and reviewing supplies needed for procedure.
• Keep the front office organized and give it full attention. Register / verify patient demographic information (patients who have not been seen within the past 12 months must complete a new registration form).
• Create appointment; determine reason for visit; verify benefits and eligibility.
• Collection of co-pays.
• Address outstanding account balance and collect monies due.
• Schedule follow-up appointment per Provider instructions; comply with scheduling protocols.
• Schedule testing for outside facilities and secure referral; document in the chart.
• Adhere to Prescription Protocol when providing prescriptions to patients.
• Operate diagnostic equipment (cannot interpret tests), remove staples from superficial wounds; change wound dressing and obtains cultures; administer non intravenous medication; perform simple specimen collection via noninvasive techniques; collects blood specimens via venipuncture or via capillary and performs EKGs.
• Perform X-rays, where applicable.
• Assist with scribing, where applicable.
• Assist Case Manager with procedures.
• Perform quality control checks on equipment.
• Prepare and sterilize medical equipment using the autoclave.
• Foster accountability for clinical practice and patient goals.
• Enforce medication policy.
• Support and follows Standard Delegation of Orders.
• Support emergency management protocols & procedures.
• Perform all other related duties as assigned.

Minimum Required Education, Experience & Skills

Physical & Mental Requirements

The information listed above is not comprehensive of all duties / responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.