Community Concierge - The Retreat

Job Description

Job Description

Welcome to  The Retreat , Atlanta’s premier rooftop private members-only club. Nestled above the city skyline, The Retreat is a curated sanctuary for innovators, creatives, and discerning professionals who value connection, culture, and elevated experiences. More than a destination, The Retreat is a lifestyle—offering refined hospitality, dynamic programming, and a vibrant community at the heart of Atlanta.

The  Community Concierge  serves as the face and pulse of The Retreat. This role blends high-touch hospitality, community engagement, and operational finesse to ensure every member interaction is meaningful, memorable, and seamless. You’ll be the first point of contact and the go-to for all things member-related, helping create the exceptional environment that sets The Retreat apart.

Key Responsibilities Member Relations & Engagement

Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging

Build authentic relationships and maintain a presence in key areas of the club

Anticipate member needs and deliver exceptional personalized service

Facilitate organic networking and social interaction among members

Experience & Atmosphere

Maintain The Retreat’s elevated ambiance through impeccable service and presentation

Support and contribute to the execution of club programming including events, live music, speaker series, and tastings

Ensure all club spaces remain welcoming, organized, and aligned with brand standards

Administrative & Communication

Manage reservations, inquiries, and requests via email, phone, and in person

Track member preferences and milestones to support thoughtful engagement

Assist with onboarding new members and guiding them through club offerings and etiquette

Team Collaboration

Partner with F&B, events, and operations teams to create a seamless member experience

Share member feedback and observations with leadership to inform continuous improvement

Support special projects and VIP experiences as needed

Qualifications

2+ years of experience in luxury hospitality, guest services, or private membership environments

Strong interpersonal skills with a polished, professional demeanor

Highly organized and proactive with keen attention to detail

Confident navigating social environments and high-profile clientele

Passionate about delivering exceptional service and building community

Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus

What We Offer

Competitive compensation and benefits package

Complimentary staff meals during shifts

Professional development opportunities within a growing hospitality brand

A design-forward, inspiring workplace above the heart of Atlanta

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