General Purpose
Plan and direct all restaurant operations. Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.
Main Job Tasks and Responsibilities
- Set operating goals and objectives
- Assess staffing requirements and recruit staff when needed
- Train and coach staff
- Prepare and implement standard operating procedures
- Manage staff performance in accordance with established standards and procedures
- Ensure staff know and adhere to established codes of practice
- Organize and monitor staff schedules
- Maintain employee records
- Co-ordinate restaurant operations during each shift
- Monitor adherence to health, safety and hygiene standards in kitchen and restaurant
- Keep records of health and safety practices
- Ensure compliance with restaurant security procedures
- Ensure alcohol regulations are adhered to
- Interact with customers
- Advise customers on food and beverage choices
- Oversee preparation of food and beverage items
- Ensure adherence to set recipes
- Ensure quality of food and beverage presentation
- Observe size of food portions and preparation quantities to minimize waste
- Interact with customers to ensure all inquiries and complaints are handled promptly
- Co-ordinate menus
- Analyze food and beverage costs
- Accurately ensure EOD procedures for closing
- Ensure cash management procedures are completed accurately
- Analyze budget variances and take corrective actions
- Establish and implement financial controls
- Implement and oversee cost cutting measures
- Plan and monitor restaurant sales and revenue
- Organize and supervise marketing and promotional activities
- Maintain business records
- Prepare and analyze management reports
- Manage POS system for menus and pricing
- Determine and execute operating improvements
- Check and order supplies of non-food items
- Identify and estimate food and beverage supply requirements and place orders with suppliers
- Schedule food and beverage deliveries
- Check quality of deliveries and documentation
- Ensure correct storage of supplies
- Arrange for maintenance and repairs of equipment and services
- Identify and evaluate competitors
- Keep current with trends in the restaurant industry
Knowledge and Experience
Tertiary qualification preferredPrevious experience in food and beverage managementIn-depth working knowledge of alcoholic and non-alcoholic beveragesIn-depth working knowledge of food preparation and presentationExperience in staff management and developmentKnowledge of basic accounting principles and practicesExperience in analyzing financial dataKnowledge of planning and forecastingTrack record of managing inventory and cost controlKnowledge of administrative proceduresAble to use relevant computer applications (Excel, Word)Key Competencies
Decision-makingJudgmentProblem analysis and problem-solvingPlanning and organizingResource managementCommunicationCustomer service focusQuality orientationTeamworkAdaptabilityFlexibilityHigh energy levelStress toleranceReliability and punctualityAccountabilitySelf-motivatedMay require difficult work positions. Occasionally utilizes sense of taste and smell, far vision, step stool, works around chemicals / cleaners, walks on uneven surfaces, lifts and / or carries up to 50lbsPI709ffadaf56f-30511-38709927